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Associate Principal Engineer

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A seasoned Business Analyst and Operational Excellence Lead with over 14 years of experience spanning Quality Assurance and Validation, Scrum Leadership. I am known for constructively challenging established practices and driving pragmatic, high-impact improvements across people, processes, and technology. My diverse background enables me to align business strategy with agile delivery while fostering collaboration across cross-functional teams. I bring a strong track record of translating complex requirements into sustainable solutions that enhance operational efficiency. My work is consistently focused on delivering measurable business outcomes and superior customer experiences.

I'm a positive and motivated guy who remains active. I work hard and always meet my goals. I've gained solid experience in customer service, IT support, and operations. I ma friendly, my teammates rely on me for support, coaching, and finding more effective ways to work together. I'm known for being a clear communicator, a good problem solver, and a team player who lifts everyone. Life Motto: "No matter what you do, do it in the best possible way."

Bilingual (Spanish–English) professional with 10+ years of experience in customer service, collections, quality assurance, and financial services. Proven ability to negotiate loan modifications, recover accounts, and retain clients under financial hardship, achieving retention rates above 80%. Skilled in conflict resolution, cross-functional collaboration, and high-volume case management. Adept at using financial systems and CRMs to document processes, mediate with stakeholders, and deliver outstanding customer support. Seeking to leverage expertise in financing and customer experience to contribute to growth-oriented organizations.

Químico Farmacéutico Biotecnólogo egresada, con experiencia en farmacia hospitalaria y laboratorio clínico. Cuento con conocimientos en gestión y control de medicamentos, administración de inventarios, etiquetado, farmacovigilancia y control de calidad, así como manejo de sistemas hospitalarios (TASY y Pyxis). Me caracterizo por mi organización, responsabilidad y apego a la normatividad, con interés en el área clínica y hospitalaria.

Skilled Cement Mason-3rd Period Apprentice with proven expertise in creating forms, hand-finishing concrete and pump operation demonstrated through high-quality projects with multiply company's with Local 600 Union. Experienced in residential and commercial settings with over 5 years of success in construction.

Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 1 year experience, proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team. well-versed in completing product assemblies. Proven skills in reading blueprints, organizing supplies and testing product quality. Dependable team player experienced in operating and maintaining equipment. learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Felix Martinez

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