Property management solfearé
Fenix Pleitez
Affordable Housing
Oxnard
Summary
Seek a leadership position in your Organization, where can continue to enhance my leadership skills. Summary: The below positions have Empower me with great Leadership skills, and enable me to be a motivating and enthusiastic strong team player, self-initiative, excellent skills in communicating, listening skills, analyzing, systemize information, excellent organizer, and problem solving.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Housing Consulting, CEO
Fenix Consulting Firm
Oxnard , CA
06.2022 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established foundational processes for business operations.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw divisional marketing, advertising and new product development.
- Managed financial, operational and human resources to optimize business performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Created succession plans to provide continuity of operations during leadership transitions.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts to board of directors.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Cultivated company-wide culture of innovation and collaboration.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Represented organization at industry conferences and events.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Formulated and executed strategic initiatives to improve product offerings.
ARS
Cabrillo Economic Corporation
Ventura, CA
10.2021 - 06.2022
- Prepared and maintained reports of investigation results and records of convicted arsonists and arson suspects.
- Prepared documentation by writing notes, organizing official interview records, compiling inspection reports and maintaining supporting documents.
- Worked with building owners and users to outline actions required to bring structures in compliance with relevant fire code regulations, laws and accepted standards.
- Inspected and tested building manual and automatic response fire suppression systems.
- Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
- Analyzed evidence and other information to determine probable cause of fire or explosion.
- Spearheaded public education initiatives on fire safety topics, prevention options and emergency response strategies.
- Directed dispatching and emergency response procedures for personnel managing service calls and emergency situations.
- Checked various multi-family residential and business construction sites to determine fire code compliance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Subpoenaed and interviewed witnesses, property owners and building occupants to obtain information and sworn testimony.
- Packaged collected pieces of evidence in securely closed containers for protection.
Community Director II
ConAn
Oxnard
06.2018 - 09.2020
- Essential Position Responsibilities, but not limited to:
- Timely collection of rent, post on resident ledger, and scan or drive deposit to bank
- Prepared notices and post promptly
- Enforce Community rules, lease provisions and parking agreements
- Ensure compliance with Fair Housing Laws
- Prepare detailed written reports of accidents, injuries, or incidents on the properties and submit them to the corporate office
- Oversee the assigned properties including writing and submitting work orders and follow-up on requested maintenance
- Provide excellent customer service to residents, staff and vendors; promptly resolve issues and concerns
- Move-in/move-out administration
- Ensure that the Property Supervisor remains informed about the properties and any issues or problems and prepare and deliver any required documentation and reports
- Maintain curb appeal of the properties
- Perform regular risk management assessments of the properties (by walking through the properties on a daily basis)
- Proactively seek to resolve tenant/resident concerns quickly
- Maintain resident rosters and parking plans
- Monitor pool water levels
- Oversee community room scheduling and maintenance
- Supervise Community Staff
- Compliance:
- Income qualify applicants for affordable rental housing where rents and incomes are restricted by government programs, including but not limited to the Low Income Housing Tax Credit (LIHTC) program, California Department of Housing and Community Development (HCD), and other local jurisdictions by gathering appropriate data/documentation from applicants, and verifying the accuracy of such data/documentation
- Responsible for processing and completing annual resident income recertification paperwork
- Accurately complete paperwork for applicants and residents to ensure compliance with regulatory agreements
- Pre-qualify applicants according to the regulations dictated by various funding programs for affordable housing such as LIHTC and HCD
- Prepare and verify applicants move-in files
- Prepare and review household’s annual re-certifications
- Prepare for audits by funding agencies
- Maintain organization of applicant and resident files For households with Section 8 vouchers, complete paperwork and follow processes
- File, scan, copy and mail third party verifications
- Contribute to team efforts by assisting when needed Skills
- Lease properties financed with low income housing tax credits
- Detail oriented and organized and able to produce timely and accurate documents
- Work on multiple projects simultaneously
- Knowledge of fair housing rules and regulations, relevant California statues and rent control requirements as they apply to the leasing of rental housing for low income applicants
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
Property Manager
Richman Property Service
Oxnard
10.2011 - 06.2018
- Responsible for overall operations of the community, assesses growth and areas of development analyzes specific problems, advises on solutions, and monitors outcomes
- Assists in the preparation of the annual operating budget, prepare and reviews monthly operating reports and variance reports
- Reviews and approves all expenditures ensures all property-related marketing and advertising campaigns are maximized for results
- Works with onsite Operations Manager to provide oversight for all maintenance functions, including the development and monitoring of preventative maintenance programs
- Assists property associates with the development and implementation of resident retention programs collaborates with Compliance Department to ensure compliance with affordable programs
- Evaluates associates' performance, including the completion of annual performance reviews of over 20 employees’
- Works with Human Resources Department on staffing needs and employee relations
- Assesses training needs of property associates to ensure they stay abreast of changes in the industry
- Evaluates ongoing leasing office operations to ensure compliance with policies and guidelines
- Monitors apartment turnover to ensure vacancies are filled as quickly as possible
- Meets with associates or residents to address conflicts and mediate disputes
- Participates in annual unit inspections
- Reviews reports and reconciliations
- Evaluate and implement community-building services for our senior resident’s needs
- Leads staff meetings and participate in management meetings with executive team members
- Completes and reviews all required reports
- The below description of my prior employer are function that I am also executing with my current employer
- The liaison between rental Community and City officers, and code compliance.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Generated professional networks by engaging in professional, industry and government organizations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Planned special events such as lotteries, dedications and project tours.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Multi-Site Property Manager
Cabrillo Economic Development Corporation
Oxnard
07.2005 - 10.2011
- My responsibility including but not limited to:
- Administration and Compliance:
- Manages the day-to-day administration of the property office in a clean and well organized manner, including answering telephones, interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; and handling resident inquiries and concerns
- Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters
- Ensures consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations
- Processes, completes and maintains accurate resident files at move-in and at each recertification within established regulatory guidelines
- Ensures compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner
- Develops and maintains an emergency plan to respond promptly to site emergencies and completes an incident report and forwards to Director of Property Management within 24 hours of emergency
- Attends training and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Director of Property Management
- Communicates all problems to the Director Property Management for assistance in resolution
- Ensures that all property staff adheres to Company policies and procedures
- Collects rents and other monies; ensures that all transactions are properly reported to the Accounting Department
- Reports all delinquent rent to the Director of Property Management by the 6th day of the month
- Issues rent receipts to all residents
- Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation with the Director Property Management
- Prepares and delivers annual rent increase notices to the resident and to Section 8 in a timely fashion
- Prepare annual property welfare exemption in a timely fashion
- Utilizes purchase orders when making purchases for the properties
- Adheres to all accounting and reporting procedures required by the Company
- Research and analysis
- Attends and participates in professional activities, meetings, organizations, regulatory agency meetings or inspections
- Maintains amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements
- Ensures site staff responds to all resident requests or complaints in a timely, efficient and courteous manner
- Manages resident evictions in compliance with court order and directions from the Company legal counsel or Director of Property Management
- Marketing and Lease Up:
- Maintain high level of occupancy for the program and project
- Markets units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements
- Maintains and adheres to waiting list protocol in accordance with the company policies and procedures and applicable federal, state, local, and regulatory agencies
- Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to the Company Resident Selection Policy
- Responsible for program compliance
- HUD, TCAC, Home Program, etc
- Conducts unit tours and applicant interviews, which include verifying potential resident income, in accordance with The Company Resident Selection Policy, and program requirements
- Obtains appropriate documentation, completes certifications, and collects deposits and rents in accordance with program policies and procedures
- Prepares regular market surveys, as requested
- Monitors and enforces all house rules and regulations and applicable provisions of the company Lease Agreement between tenant and the Company
- Reports any lease violations or other related problems to the Director Property Management for appropriate resolution
- Represents the Company in a professional manner
- Maintenance:
- Supervises maintenance and janitorial staff, including any vendor or temporary personnel working at the property and ensures completion and quality of product provided
- Supervises or performs the scheduling of routine and preventive maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work
- Ensures timely completion of work orders and turnover of vacant units
- Walks vacant units regularly and when completed by maintenance personnel or vendors to ensure they are clean and ready to show
- Walks entire property weekly to be sure the common areas, landscaping, etc
- Are in good condition and in compliance with the Health and Safety Code
- Establishes a schedule for personnel to be available for emergency maintenance
- Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents
- Prepares inventory of building contents, tools and equipment annually or as requested and forwards to the Director of Property Management for review
- Ensures the update and completion of the Material Safety Data Sheets as well as other safety related inspections and reports
- Ensures adherence to all safety and maintenance requirements of the Company
- Keep residents apprised of work on the site to facilitate vendor’s efforts
- Coordinate rehabilitation activities as requested by Supervisor
- Other Job Functions:
- Reviews the property’s monthly income and expense statement and rent roll and report any areas considered a problem to the Director of Property Management
- Prepare annual budget for each property in a timely manner
- Prepare list of capital replacements required or anticipated, when applicable, and submits to the Director of Property Management in advance of budget preparation
- Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Director of Property Management
- Other duties as assigned by the Director of Property Management.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Planned special events such as lotteries, dedications and project tours.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Generated professional networks by engaging in professional, industry and government organizations.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
Office Administrator
Avalon Property Management, Inc
Oxnard
09.2003 - 07.2005
- Provided telephone Support at the front office area
- Maintained tenant files
- Perform general office duties
- Perform day-to-day office duties
- Set agenda’ and minute for Manager meeting
- Updated tenant database with accurate up-to-date information
- Coordinated and manage turnover
- Provide exemplary customer service to public
- Perform administrative and secretarial function to the office
- Screen application from prospective tenant for approval and draft residential contract
- Responsible for taking work order from tenant and getting the office approval, and issuing them
- Coordinate and manage work order and follow –up that work is complete
- Responsible for answering rental queries / and updating rental list
- Scheduled and Inspection for unit
- Mediated disputes / complaints from tenant and general public
- Provide Administrative support for the Resident Manager
- Perform general administrated functions including but not limiting to scheduling of appointment and meeting
- Responsible for Administrative functions such as filling, date entry, coping, correspondent, and getting bid from vendors
- Show unit
- Generate 3 day, 30 day, 60 or 90 day notices
- The liaison between office and Housing Authority, and Homeowner Associating
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Organized, facilitated and participated in community service efforts.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Edited documents to improve accuracy of language, flow, and readability.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Resident Manager
Avalon Property Management, Inc
Oxnard
09.2003 - 07.2005
- Enforce rules and regulation
- Make sure that building is clean and in working order
- Scheduled quarterly inspection to unit or when need it
- Perform day-to-day duties: including but not limited to cleaning laundry, watering landscaped, cleaning carport, trash area and commend areas
- Coordinated and manage turnover vacancy’s ones approved from office
- Responsible for taking work order; inspect request from tenant and make sure that they are approve and complete
- Coordinate and manage work order and follow-up that work is complete
- Report any problems to office if any
- Screen applicants for office approval and draft residential contact
- Updated tenant files with accurate up-to-date information
- Responsible for relating any information from office to tenant or tenant to office
- The liaison between office and tenant
- Making sure office receives the information needed for move-outs
- Show unit
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Conducted property move-ins, move-outs and walk-through inspections.
- Reported and documented maintenance requests and scheduled appropriate services.
- Managed, scheduled and determined workload for Number-member property management team.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Fostered community relationships to improve resident satisfaction through Activity and Activity.
- Collected, recorded and deposited monthly rents from over Number tenants.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Used Software to maintain resident database of personal information, repairs and lease agreements.
- Communicated effectively with owners, residents, and on-site associates.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Generated professional networks by engaging in professional, industry and government organizations.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as lotteries, dedications and project tours.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Peer Advisor
Ventura College, EOPS
Ventura
01.2000 - 05.2003
- Extended Opportunity Program & Services (EOPS) provided support services: My responsibility including but not limited to clerical, correspondence, careers advancing, transfer outreach, coordinating fieldtrips, and prepare reports
- Assisted underrepresented diverse population: first year generation college students’ at-risk, teen parent, Spanish speakers, and Cal works students
- I also provided Bilingual services, admissions, orientations, registration, study skills workshops, and follow up activities (academic alert, education plans, reports, recruitment at high schools, migrant conference), social services assistance, study skills, financial aid, flyers and computer data.
- Counseled Number students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Met mentee formally, informally, in-person and virtually to offer support.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Collaborated with school counselors, teachers and administrators to aid mentee success.
- Supported mentees in navigating college admissions processes and achieving academic success.
- Developed mentees' life skills such as time management and communication.
- Implemented strategies to help mentees manage stress and difficult emotions.
- Provided holistic support to assist with academic, emotional and social challenges.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Analyzed student academic records to assess educational and career goals.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Empowered students through counseling and skill-building exercises.
- Advised students on educational, career and social opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Developed and implemented individualized academic plans for students.
- Monitored student progress to drive successful academic outcomes.
- Developed and implemented student guidance plans to foster academic success.
- Helped students develop organizational, time management and study skills.
- Assisted students in exploring and selecting career paths.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Collaborated with parents and teachers to help students reach potential.
- Oversaw career and job fairs to connect students with area schools and employers.
- Advocated for students to access available resources.
- Educated students on college admissions process and scholarship requirements.
- Provided resources to support students in achieving career goals.
Housekeeper
Twin-Peak Ranch
Ojai
01.1999 - 12.2001
- Twin- peak Ranch is a private owned property that needs maintenance
- My duties were to clean the home and over see any needs that the home needed.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Dusted picture frames and wall hangings with cloth.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
Cashier
Rainbow Bridge Heath Food Store
Ojai
12.1996 - 12.1998
- Rainbow Bridge is a health food store that provides health to the community with their variety of food and goods
- My duties were to assist customers with any need from cashiering to nutritional assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate Of Science - Business Administration
Ventura College
Ventura,CA 01.2000 - 1 2003
High School Diploma -
Ventura County Gateway community school
Camarillo, CA 01.1994 - 1 1996
GOALS
01.2000 - 1 2003
Ventura College
Ventura , CA 01.2000 - 1 2001
Skills
Professional Skillsundefined
Additional Information
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Accomplishments
- Collaborated with team over 200 in the development of up coming affordable housing lease-up
- Supervised team of 14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Achieved smart by introducing training to complete tasks on time matter
- Documented and resolved issues which led to result .
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Affiliations
- Society of Human Resource Management
- Project Management Institute
- Association of Information Technology Professionals
Software
Timeline
Housing Consulting, CEO
Fenix Consulting Firm
06.2022 - Current
ARS
Cabrillo Economic Corporation
10.2021 - 06.2022
Community Director II
ConAn
06.2018 - 09.2020
Property Manager
Richman Property Service
10.2011 - 06.2018
Multi-Site Property Manager
Cabrillo Economic Development Corporation
07.2005 - 10.2011
Office Administrator
Avalon Property Management, Inc
09.2003 - 07.2005
Resident Manager
Avalon Property Management, Inc
09.2003 - 07.2005
Peer Advisor
Ventura College, EOPS
01.2000 - 05.2003
Associate Of Science - Business Administration
Ventura College
01.2000 - 1 2003
GOALS
01.2000 - 1 2003
Ventura College
01.2000 - 1 2001
Housekeeper
Twin-Peak Ranch
01.1999 - 12.2001
Cashier
Rainbow Bridge Heath Food Store
12.1996 - 12.1998
High School Diploma -
Ventura County Gateway community school
01.1994 - 1 1996
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