Fermin Martinez

Operations Manager with over 2 years of experience in managing remote teams and optimizing operational processes. Specialized in overseeing and developing virtual teams, implementing strategies to enhance productivity, and improving performance. Proven ability to lead cross-functional teams and achieve organizational goals in distributed work environments.

Responsible for managing and supervising the home office team consisting of approximately 200 remote associates, ensuring high performance and alignment with company strategic objectives.

• Coordinated daily activities and ensured deadlines and operational goals were met.
• Implemented processes and tools to improve the efficiency of remote teams, focusing on reducing downtime and optimizing resources.
• Supervised and supported team members, offering leadership, problem-solving, and constructive feedback.
• Developed strategies to maintain team morale and ensure talent retention in a remote work environment.
• Managed communication and collaboration between departments to meet deadlines and maintain operational quality.
• Analyzed performance metrics, reported to senior management, and proposed improvements in operational processes.

Highly accomplished Core Service Manager with 2 years of experience in leading high-performing teams, optimizing service delivery, and driving customer satisfaction in dynamic environments. Recognized as Leader of the Year by Marriott international for exceptional leadership, strategic vision, and outstanding team results. Proven track record of exceeding performance goals, managing complex projects, and delivering scalable solutions. Passionate about fostering innovation, enhancing operational efficiencies, and nurturing top-tier talent.