Microsoft Office
Fermin Fernando Mojica Araujo
Aguascalientes,AGU
Summary
Extensive experience in customer service and sales process. Project Manager with over 10 years of successful experience in Project Management (PMI) and Agile Management using ScRUM and Kanban. Recognized consistently for performance excellence and contributions to success in Automotive Industry. Strengths in Business Management, development of projects for different industries, consultant of continuous improvement processes and business solution design.
Overview
2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
14
14
years of professional experience
Work History
DIRECTOR oF CEDIAM
ITESM
Aguascalientes, Aguascalientes
10.2017 - Current
- Consultant leader of the national automotive initiative of ITESM.
- Technical training instructor for companies in different industries.
- Agile project leader implementing SCRUM and Kanban
- Management of training projects for suppliers from NISSAN, Leader of the Logistics and Packaging ISTA Certified.
- Management and monitoring of contracts with NISSAN (Mexico, NNA, Europe).
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created plans and communicated deadlines to ensure projects were completed on time.
LEADER oF PLANNING
Tamaulipas state government
Victoria, Tamaulipas
08.2012 - 02.2017
- Development of Web Systems, monitoring and control of planning systems, generate customized solutions.
- Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Project manager on environment, transportation and clean energy issues.
Team Leader Supervisor
Teletech
León, Guanajuato
07.2005 - 11.2011
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Led team of [Number] members while providing exceptional customer service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
MBA - Business Administration And Management
Autonomous University Of Tamaulipas
Victoria, Tamaulipas 08.2015 - 05.2017
Bachelor of Science - Computer Engineering Technology
University Of León
León, Guanajuato 08.2003 - 04.2008
Skills
Leadership
Business Management
Customer ServiceSupply Chain
Logistics and Packaging
Strategic PlanningSCRUM
ANPQP
PFMEA & Control Plan
Core Tools
KAIZEN
PMP
Software
MS Project
Teamwork Projects
Trello
Photoshop
Illustrator
Dreamweaver
CRM
Certification
SCRUM Master Certified (SMC)
Timeline
SCRUM Master Certified (SMC)
11-2019
ANPQP 3.1
06-2018
DIRECTOR oF CEDIAM
ITESM
10.2017 - Current
MBA - Business Administration And Management
Autonomous University Of Tamaulipas
08.2015 - 05.2017
LEADER oF PLANNING
Tamaulipas state government
08.2012 - 02.2017
Team Leader Supervisor
Teletech
07.2005 - 11.2011
Bachelor of Science - Computer Engineering Technology
University Of León
08.2003 - 04.2008