Summary
Overview
Work history
Education
Personal Information
Timeline
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Fermin Vazquez Garcia

Puebla ,Mexico

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. demonstrating proficiency in managing inquiries and providing solutions through active listening and empathy

Overview

5
5
years of professional experience

Work history

Customer service representative

Intugo
Hermosillo, Sonora
11.2024 - Current
  • Listened actively to offer accurate information and best solution to the patients' needs
  • Offered current, accurate advice on optional solutions for concerns.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • followed up with tasks emails and messages
  • scheduling up appointments canceling and rescheduling
  • experience on consulting inquires of ophthalmologists and optometrist
  • experience on handling inquires of eye examinations cataract surgery, glaucoma consultations and general questions of that area.

ALORICA
01.2022 - 01.2025
  • Company Overview: CALL CENTER/ CUSTOMER SERVICE
  • Following up on customers packages
  • Involved in escalation calls
  • First call center learned how to take over calls and learned how to handle calls
  • CALL CENTER/ CUSTOMER SERVICE

Sales Rep

ONE STAR
03.2021 - 01.2025
  • Inbound and out bound calls
  • Generating leads
  • Conferencing contractors to specialist
  • Offering an app for contractors
  • Gathering clients information

bpo centers/ SME (subject matter expert) Supervisor

01.2020 - 01.2025
  • Helping clients receive the help they need when stuck on road
  • Gathering clients insurance information
  • Taking over clients escalation calls
  • Approving cc payments to pay to service providers

Education

Graduated - diploma

Northern High Shool

Personal Information

Age: 30

Timeline

Customer service representative

Intugo
11.2024 - Current

ALORICA
01.2022 - 01.2025

Sales Rep

ONE STAR
03.2021 - 01.2025

bpo centers/ SME (subject matter expert) Supervisor

01.2020 - 01.2025

Graduated - diploma

Northern High Shool

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Fermin Vazquez Garcia