Hi, I’m
Fernanda Gamas
Ciudad Lopez Mateos,MEX
Summary
Proven to enhance guest satisfaction at Vidanta Riviera Maya, adept in reservations management and demonstrating exceptional customer service. Skilled in conflict resolution and multitasking, I effectively address concerns, boosting efficiency. My proactive approach and strong work ethic contribute to memorable guest experiences and operational excellence.
Overview
8
years of professional experience
Work History
Vidanta Riviera Maya
Concierge
02.2017 - 06.2024
Job overview
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Te Quiero Quinoa
Ingresos
01.2016 - 02.2017
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Universidad YMCA Ciudad De México
from Leasiure And Recreation
Skills
Customer Service
Reservations Management
Telephone Etiquette
Strong Work Ethic
Administrative Support
Hospitality
Effective problem solving
Proactive attitude
Training and mentoring
Reservation coordination
Excellent Multitasking
Discreet confidentiality
Conflict Resolution
Polite telephone etiquette
Timeline
Concierge
Vidanta Riviera Maya
02.2017 - 06.2024
Ingresos
Te Quiero Quinoa
01.2016 - 02.2017
Universidad YMCA
from Leasiure And Recreation