Fernanda Gamas

Ciudad Lopez Mateos,MEX

Summary

Proven to enhance guest satisfaction at Vidanta Riviera Maya, adept in reservations management and demonstrating exceptional customer service. Skilled in conflict resolution and multitasking, I effectively address concerns, boosting efficiency. My proactive approach and strong work ethic contribute to memorable guest experiences and operational excellence.

Overview

years of professional experience

Work History

Vidanta Riviera Maya

Concierge

02.2017 - 06.2024

Job overview

Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Supported event planning efforts, contributing to the successful execution of memorable occasions.

Te Quiero Quinoa

Ingresos

01.2016 - 02.2017

Job overview

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.

Education

Universidad YMCA
Ciudad De México

from Leasiure And Recreation

Skills

Customer Service

Timeline