Fernanda Gracida Calvo
Summary
Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members as well as knowledge in all areas of the industry in both sides.
Overview
24
24
years of professional experience
Work History
Translator and Interpreter
Freelance
06.2017 - Current
- Translated documents from English to Spanish.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Researched cultural etiquette and specific use of slang words.
- Reviewed news and current events in international publications, translating relevant information for leaders.
- Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
Hotel Owner
Hotel Playa Manzanillo
12.1999 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Receptionist
Casamar Suites
08.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Master of Arts - Lexicography
Universidad De Leon
02.2022
Bachelor of Arts - Modern Languages
Tecnologia Turistica Total
Merida, Mexico06.2017
Skills
- Personnel Management
- Concierge Services
- Teacher Education
- Customer Experience
- Business Process Understanding
- Client Service
- Travel Arrangements
- Customer Needs Assessments
- Organizational Leadership
- Customer Satisfaction
- Administrative Support
Languages
English
Advanced (C1)
French
Intermediate (B1)
German
Beginner (A1)
Timeline
Receptionist
Casamar Suites
08.2019 - 12.2019
Translator and Interpreter
Freelance
06.2017 - Current
Hotel Owner
Hotel Playa Manzanillo
12.1999 - Current
Master of Arts - Lexicography
Universidad De Leon
Bachelor of Arts - Modern Languages
Tecnologia Turistica Total
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