Fernanda Sierra Olivo
Attorney
Querétaro City,QUE
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
4
4
years of professional experience
Work History
Part Set Up Administrator
Ashcroft
06.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Validate that part numbers are set correctly
- Creation of BOM/part numbers
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
Assistant Consultant
Tata Consultancy Services
10.2023 - 05.2024
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Data Entry Agent
Axa Assistance
03.2022 - 08.2023
- Collaborated with team members on projects, sharing knowledge and expertise for improved overall performance.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
- Expedited invoice processing times by accurately entering financial data into accounting systems.
- Organized and updated databases, records and other information resources.
Hotel Front Desk Supervisor
Doubletree By Hilton
10.2020 - 03.2022
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Trained new front desk staff members, improving overall team performance and knowledge.
Education
Law
Universidad Del Valle De Mexico
Veracruz, Mexico 05.2001 -
Skills
Customer Service
Staff Management
Attention to Detail
Documentation And Reporting
Decision-Making
Multitasking
Languages
English
Advanced (C1)
Timeline
Part Set Up Administrator
Ashcroft
06.2024 - Current
Assistant Consultant
Tata Consultancy Services
10.2023 - 05.2024
Data Entry Agent
Axa Assistance
03.2022 - 08.2023
Hotel Front Desk Supervisor
Doubletree By Hilton
10.2020 - 03.2022
Law
Universidad Del Valle De Mexico
05.2001 -
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