Fernando Berber
Operations Specialist
Mexico City
Summary
My professional goal and vision have always centered on creating a significant impact in my current work. From a young age, I was fortunate enough to learn from exceptional professionals who taught me how to navigate and maintain a clear vision that I can effectively communicate to others. I aim to inspire people to seek improvement and the best versions of themselves.
Overview
2
2
years of professional experience
Work History
Operations Specialist
Stripe
09.2023 - Current
- Provided Premium & Growth operation support to enterprise clients.
- Served as the Queue Captain for Direct Payments and Accounts in Mexico City.
- Spearheaded process improvements for New Hires Onboarding.
- Conducted training for new hires in the Direct/Connect Verticalization, covering Pricing, Payouts, Declines, Disputes, and Verifications.
- Led the Product Support for Atlas within Stripe LATAM.
Gallery Associate
Hammer Museum
06.2023 - 09.2023
- Implemented efficient staff scheduling, enhancing productivity and workflow.
- Resolved visitor service issues, ensuring optimal outcomes for both visitors and gallery.
Assistant Manager
Enterprise Rent-A-Car
07.2022 - 05.2023
- Focused 90% on insurance product sales cycles.
- Developed strategic business growth plans with management.
- Recommended hires to boost productivity and profitability.
- Mentored junior staff, providing guidance and support in their roles.
Education
Specialization - Finance
UCLA
Los Angeles, CA 05.2001 -
Bachelor of Science - Business Administration And Management
NCWC
Rocky Mount, NC 05.2001 -
Skills
Timeline
Operations Specialist
Stripe
09.2023 - Current
Gallery Associate
Hammer Museum
06.2023 - 09.2023
Assistant Manager
Enterprise Rent-A-Car
07.2022 - 05.2023
Specialization - Finance
UCLA
05.2001 -
Bachelor of Science - Business Administration And Management
NCWC
05.2001 -
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