Fernando De Jesus Rodriguez
Summary
Highly skilled professional seeking to utilize my office and interpersonal communication skills for the betterment of a company. Adept in managing and maintaining an organized documentation system, working one-on-one with customers, and providing optimal front-end and back-end support.
Overview
4
4
years of professional experience
Work History
Medical Interpreter
EPL Corp
08.2022 - 08.2023
- Provided support to patients and families by communicating complex medical information in an easy-to-understand manner
- Interpreted medical procedures and conversations between providers and patients with accuracy and cultural sensitivity
- Researched and identified cultural differences to ensure that interpretation services were provided in a culturally appropriate manner
- Facilitated communication between providers and patients by providing interpretation services in a timely manner
- Participated in professional development activities to stay up to date on best practices in medical interpreting
Spanish Interpreter
Language Service Associates
01.2022 - 01.2023
- Spanish interpreter for customer service medical and legal process
Customer Service Claims Specialist
Centris
01.2021 - 01.2023
- Claims specialist for automobile claims accidents customer service, following up on existing claims process
- Provided status of their report and start the first notice of loss of the car accident home or property insured with the company
Technical Support Bilingual Agent
Teleperformance
01.2021 - 01.2023
- Technical support agent tier one wireless internet video and phone, troubleshoot application billing information
- Retention of the customer troubleshoot their service to reestablish the service back to normal
ITIL Helpdesk Tier 1 Agent Bilingual
TechMahindra
09.2019 - 11.2021
- Agent in IT helpdesk for pharmacies medical field in the United States
- Using Service Now for ticket process report, software and hardware troubleshooting
- Local printers network printers troubleshoot, VM and VPN troubleshooting password reset escalation process
- Follow up on existing problems already escalated to tier 2 etc
Education
dakota hihgh school -
dakota hihgh school
05.2014
Skills
- Teamwork
- Ability to Multitask
- Communication Skills
- Customer Service
- Communication
- Ability to Work in a Team
- Fast Learner
- Microsoft Office
- Computer Skills
- Microsoft Excel
- Leadership Skills
- Time Management Skills
Personal Information
Name & Contact
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Medical Interpreter
EPL Corp
08.2022 - 08.2023
Spanish Interpreter
Language Service Associates
01.2022 - 01.2023
Customer Service Claims Specialist
Centris
01.2021 - 01.2023
Technical Support Bilingual Agent
Teleperformance
01.2021 - 01.2023
ITIL Helpdesk Tier 1 Agent Bilingual
TechMahindra
09.2019 - 11.2021
dakota hihgh school -
dakota hihgh school
Similar Profiles
Vijay kumar MauryaVijay kumar Maurya
Ink Chemist at Epl LimitedInk Chemist at Epl Limited
Mohammed MuntasirMohammed Muntasir
Junior Executive, International Trade & Sales at BRAC EPL Stock Brokerage Ltd.Junior Executive, International Trade & Sales at BRAC EPL Stock Brokerage Ltd.
AMAN KUMAR SAH AMAN KUMAR SAH null
Electrical Maintenance Engineer at EPL PVT.LTDElectrical Maintenance Engineer at EPL PVT.LTD
Alix AquinoAlix Aquino
Medical Interpreter at Voyce GlobalMedical Interpreter at Voyce Global
Harshdeep KaurHarshdeep Kaur
Medical Interpreter at Luna Language ServicesMedical Interpreter at Luna Language Services