Fernando Vicente Escartin Jaimes
Tijuana
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Virtual Medical Assistant
Outpatien Call Soliutions
11.2021 - 07.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered constant flow of patient calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with patients who where in need fot medical assistant
Customer Service Representative
Confie
05.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Take payments for car insurance policies
- Fielded customer complaints, escalating complex issues to management for resolution.
Customer Service Agent
CCSI
11.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Troubleshoot customer inquiries about their account
- Nintendo campaign require support for payments, returning and general questions about the product
Education
High School Diploma -
CBTIS 155
Tijuana07.2016
Skills
- Reading Comprehension
- Customer Service Process Improvement
- Providing Feedback
- Customer Inquiries
- Billing Procedures
- Productivity Standards
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Virtual Medical Assistant
Outpatien Call Soliutions
11.2021 - 07.2023
Customer Service Representative
Confie
05.2021 - 11.2021
Customer Service Agent
CCSI
11.2020 - 02.2021
High School Diploma -
CBTIS 155
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