Fernando Flores
Zapopan,JAL
Summary
Dynamic Web Content Manager and Technical Support Representative with a proven track record at NXP Semiconductors. Excelled in enhancing website usability and customer satisfaction through expert CMS management and problem-solving aptitude. Demonstrated adaptability by mastering HTML, CSS, and JavaScript, significantly improving content quality and user experience.
Overview
5
5
years of professional experience
Work History
Web Content Manager
NXP Semiconductors
04.2020 - 07.2024
- Approved, reviewed and edited content flowing to website.
- Create, edit and manage website using a CMS software, JavaScript, HTML and CSS.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Conducted regular content audits to identify gaps and redundancies of content.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Thoroughly testing improvements and upgrades made on internal tools using AGILE methodology.
Technical Support Representative
Teleperformance
10.2019 - 02.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Physics
Benemerita Universidad Autonoma De Puebla
Puebla City, Puebla, Mexico06-2019
Skills
- HTML and CSS
- Problem-solving aptitude
- SQL and databases
- Javascript
- Analytical thinking
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Reliability
- CMS management
Accomplishments
- Increase NXP Ranking on Bowen Craggs Report (01/2021 - 12/2021) NXP sitting at 13th place on the Bowen Craggs ranking. A huge jump from 19th in 2019.
- Edge Processing Leads Increased (01/2022 - 01/2023) Leads from nxp.com documents, software and tools downloads increased 49% on 2022.
Timeline
Web Content Manager
NXP Semiconductors
04.2020 - 07.2024
Technical Support Representative
Teleperformance
10.2019 - 02.2020
Bachelor of Science - Physics
Benemerita Universidad Autonoma De Puebla
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