Fernando Fonseca
Customer Service/ Sales Agent
Mazatecochco,TLA
Summary
Dynamic professional with a proven track record at Alorica in fraud prevention, leveraging advanced data analytics to enhance security and recover lost funds. Skilled in setting appointments and delivering exceptional customer service, consistently exceeding sales targets and building strong client relationships. Known for a positive attitude and effective communication skills.
Overview
3
3
years of professional experience
Work History
Dental Appointment Setter
BPO Centers Puebla
12.2024 - 04.2026
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Fraud Prevention Specialist
Alorica
11.2024 - 12.2024
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
Sales Agent
Elite Group
08.2023 - 10.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
La Costa Canyon High School
Carlsbad CAHigh School Diploma -
Rancho Buena Vista High School
Vista California 07-2012
Skills
Setting appointments
Customer service
Incoming call reception
Positive attitude
English Native Speaker
Timeline
Dental Appointment Setter
BPO Centers Puebla
12.2024 - 04.2026
Fraud Prevention Specialist
Alorica
11.2024 - 12.2024
Sales Agent
Elite Group
08.2023 - 10.2024
La Costa Canyon High School
High School Diploma -
Rancho Buena Vista High School