Fernando Jimenez
San Diego
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber
Sa
03.2018 - 06.2024
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Maintained valid driver's license at all times according to state regulations.
Call Center Representative
SBHIS
San Diego
10.2017 - 01.2018
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Customer Service Representative
CONFIE
Tijuana
12.2016 - 09.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Telvista
Tijuana
07.2013 - 09.2016
- Attended regular training sessions on updates and changes within the industry or organization.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
CETIS 58
MEXICO07-2007
Skills
- Route Planning
- Vehicle Maintenance
- Defensive Driving
- Customer Service
- Communication
- Safe Driving
- Valid Driver's License
- Situational Awareness
- Punctuality
- Customer Relationships
- Communication and Interpersonal Skills
- Organizational Skills
Languages
Spanish
First Language
Timeline
Uber Partner
Uber
03.2018 - 06.2024
Call Center Representative
SBHIS
10.2017 - 01.2018
Customer Service Representative
CONFIE
12.2016 - 09.2017
Customer Service Representative
Telvista
07.2013 - 09.2016
High School Diploma -
CETIS 58
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