Fernando Ortega Chávez
Inside Sales Representative
Guadalajara
Summary
Experienced sales and customer service professional with a focus on communication and negotiation skills. Dedicated to providing excellent customer service and creating innovative solutions to enhance customer loyalty, retention, and revenue. Proficient in training, managing, coaching, and mentoring sales and customer service and quoting/pricing teams. Skilled at engaging with individuals at all organizational levels and the general public.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales Representative
Marubun-Arrow Electronics
Zapopan
2021.06 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Quotes Services Associate
Marubun-Arrow Electronics
Zapopan
2019.05 - 2021.06
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Established a system of regular price audits and reviews to maintain accuracy, consistency, and competitiveness in the marketplace.
- Assisted in negotiating contracts with key clients, securing favorable terms that supported company objectives and revenue goals.
- Evaluated competitor prices and offerings, identifying opportunities for differentiation and value creation.
Production Planner/Buyer
SKF Sealing Solutions de Mexico
Tlaquepaque
2018.04 - 2019.05
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Facilitated smooth handovers between shifts by maintaining clear communication channels and thorough documentation practices.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Supply Chain Intern
Avnet
Zapopan
2016.02 - 2016.08
- Participated in continuous improvement projects aimed at enhancing overall supply chain performance and delivering better value for the organization.
- Assisted team members with resolving discrepancies or issues related to purchase orders, facilitating smoother transactions.
- Participated in forecasting activities to ensure accurate demand planning and optimal inventory levels.
Education
Bachelor - Industrial Engineering
University of Guadalajara
Guadalajara, Jalisco 2013.08 - 2018.12
Academic Stays Program (PEA) - International Exchange
University of Pereira
Pereira, Colombia 2017.01 - 2017.06
Lean Manufacturing Certification -
CMA Consultants
Guadalajara, Mexico 2016.06 - 2016.07
Skills
- Creativity
- Leadership
- Organization
- Customer service
- Sales development
- Time management
- Customer relationship building
- Account management
Timeline
Sales Representative
Marubun-Arrow Electronics
2021.06 - Current
Quotes Services Associate
Marubun-Arrow Electronics
2019.05 - 2021.06
Production Planner/Buyer
SKF Sealing Solutions de Mexico
2018.04 - 2019.05
Academic Stays Program (PEA) - International Exchange
University of Pereira
2017.01 - 2017.06
Lean Manufacturing Certification -
CMA Consultants
2016.06 - 2016.07
Supply Chain Intern
Avnet
2016.02 - 2016.08
Bachelor - Industrial Engineering
University of Guadalajara
2013.08 - 2018.12