Fernando Priego Aguillon

As a Cloud Support Engineer, I manage and provide support to a diverse range of customers globally. I take full ownership of each case, performing comprehensive troubleshooting to replicate both common and complex issues, ensuring the most effective solutions. My primary objective is to deliver exceptional customer service while maintaining the highest standards of support for every client.

Key Responsibilities and Skills:

• Expertise in the following network-related services:
  Direct Connect
  VPN and Client VPN
  Cloud WAN, Transit Gateway, Route 53
  ALB, GLB, NLB
  VPC, VPC Endpoints, NAT Gateway
• Collaborating with cross-functional teams to troubleshoot network-related issues, including:
  EC2, S3, EKS, ECS
  Security and Governance (IAM, RAM, CloudTrail, Windows)
  Databases
• Working with internal teams for escalations, identifying and resolving backend issues
• Holding two certifications:
  AWS Certified Solutions Architect – Associate (SAA-C03)
  AWS Certified Advanced Networking – Specialty (ANS-C01)

• Tracking incidents at global level.
• - For Datadog server agent failure, patching server on batches throughout bog fix on change implementations, other for Linux or Windows.
• - Following and monitoring networking for access switches, core switches, routers, Wireless controllers, ap, circuits with carriers, prima sw wan devices, direct connections with cloud.
• - Constantly communication with multiple areas for escalation and engaging by call.
• - Identifying multiple alerts through Big panda, datado and login monitor for servers, networks devices and circuits globally.

• Company Overview: Technology and Information company.
• Virtual and network domain maintenance of Huawei in the Latin America region:
• Neutron components and services status monitoring.
• API call services creation and automation for different services in the network domain.
• Service status monitoring, alarm handling tracking, and incident response.
• Cooperation with Customer Service and Technical Support solving service tickets in services such as; VPN, EIP, DC (Direct Connect), Cloud Connect, L2 Switch, VPC (Virtual Private Cloud), ELB(Elastic Load Balancer), ECS.
• Bug tracking, fixing, and change implementation.

• Company Overview: Instituto del Fondo Nacional de la Vivienda para los Trabajadores.
• Tracking Splunk recollection alarms in Active Directory access, based on privileged applications users, and LINUX servers.
• Tracking on allowing or denying, monitoring and accounting active local directory and access accounts for many vendors and locally developed systems in the local infrastructure by using CIBER ARK safe technology.

• Company Overview: Architecture and engineering consultancy
• FORTIGATE y PFSESNE firewall device management.
• Technical support in LINUX and WINDOWS servers by providing LAN and WAN access through VPN connections.
• LAN and WLAN support network and tracking on L2 and L3 protocols configuration.
• Hardware and software computing technical support.
• Device virtualization by using ESXI VMWARE hypervisor.