Fernando Rivas Palma
San Diego
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Highly efficient on the costumer service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
Work History
Engineer
Amazon
10.2021 - 05.2022
- Performed preventative maintenance to keep tools and equipment functional.
- Trained and mentored junior engineers, providing guidance and direction.
- Monitored and evaluated engineering performance to recommend improvements.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
Sales Associate
Zumiez Salesman
04.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
PFLC
Tijuana, Baja California, Mexico07.2021
Skills
- Product Sales
- Order Processing
- Inventory Control
- Sales Development
- Money Handling
- Complex Problem-Solving
- Hardware and Software Installation
- Organizing and Categorizing
- Problem-Solving Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Engineer
Amazon
10.2021 - 05.2022
Sales Associate
Zumiez Salesman
04.2021 - 01.2022
High School Diploma -
PFLC
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