Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Project Manager
Booster Precision Components
02.2024 - Current
Maintained schedules to meet key milestones at every project phase.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Mentored junior project managers and team members to enhance their skills and career growth.
Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Customer Program Manager
Garrett Advancing Motion
01.2018 - 11.2023
Lead multi-functional project teams to develop and launch into production new applications, to meet customer and business expectations.
Delivered outstanding results under tight deadlines by prioritizing tasks effectively and utilizing time management skills expertly.
Resolved customer issues promptly, leading to improved customer retention rates.
Managed multiple simultaneous customer programs without compromising quality or attention to detail.
Streamlined project management processes for increased efficiency and timely project completion.
Escalated issues and trends that impacted company's bottom line.
Coordinated with sales teams to develop innovative marketing strategies that boosted program enrollment numbers significantly.
Prepared quotes for review and approval and submitted to customers.
New Product Introduction Leader
Honeywell Transportation Systems
06.2015 - 12.2017
Coordinate different teams (Production, Engineering, Supply Chain, Quality, others) to achieve Plant’s Flawless launch.
Identified team weak points and implemented corrective actions to resolve concerns.
Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Sr Field Service Engineer
Honeywell Transportation Systems
12.2009 - 05.2015
Solve customer quality complaints at their engine plants, develop sorting companies to support inspection and quick fixes, teach customers on the use and failure analysis of our product.
Identified quality problems and potential risks, coordinating appropriate corrective action.
Expedited problem resolution by leveraging expert knowledge in cutting-edge diagnostic tools and techniques.
Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
Warranty Engineer
Honeywell Transportation Systems
01.2008 - 11.2009
Coordinate the analysis and resolution of warranty and green run claims.
Performed detailed analysis of failed components, contributing to improved product quality and reduced future warranty claims.
Implemented a Warranty Management System that streamlined tracking and reporting processes while enhancing data accuracy.
Reduced warranty costs for the company by identifying recurring issues and collaborating with design teams to implement improvements.
Improved dealer relationships through timely support and guidance in resolving complex warranty issues.
Quality Engineer
Honeywell Transportation Systems
06.2006 - 12.2007
In charge of quality inspectors on the assembly lines, analyze and resolve quality concerns from customers and implement corrective actions when needed.
Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
Contributed to root cause analysis to determine core reason for failures and errors.
Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
Reduced production time for a new program by 10% by developing and executing a comprehensive project plan for launch and exceeding customer expectations
Increased business acquisition by 15% through the creation of new value propositions, due to the development and execution of a comprehensive market research plan, analysis of customer preferences and competitive offers.
Managed the successful launch of 5 new programs within a tight deadline, achieving a 100% on-time delivery rate and exceeding customer expectations.
Maintained a 98% delivery performance rate, leading cross-functional teams to achieve on-time deliveries for all program launches and ensuring customer satisfaction.
· Increased by 20% the employee efficiency and accuracy, collaborating with cross-functional teams to develop and execute comprehensive training programs.
Certification
Microsoft Office (Excel, Word, PowerPoint)
MS Project
SAP
Resource management
Supervision
Root cause analysis
PFMEA & Control Plan
Strategic Planning QA Planning IATF16949
APQP
PPAP
FMEA
Project Management Diploma
Leadership Essentials
Six Sigma Green Belt
Essentials for Supervision
Results
Develop an understanding of customer needs to identify opportunities for improvement; Facilitate regular meetings with internal teams to discuss and guide project progress; manage the implementation of new programs by working directly with customers to help them understand their options; Monitor customer satisfaction levels to ensure they receive the best possible service; communicate regularly with customers to answer questions or resolve issues with their accounts; Review customer data to identify trends and opportunities for improvement; Coordinate with other departments, such as marketing or sales, to develop strategies that meet customer needs; Create reports that summarize customer feedback and propose solutions; Work closely with customers to develop new products or services that meet their specific needs.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract Work
Work Location
On-SiteRemoteHybrid
Important To Me
Career advancementWork from home optionPersonal development programs