Fernando Saucedo

Experienced Operations and Training Manager with a proven track record of leading and developing large teams of 80+ to 100+ employees across multiple client accounts and industries including finance, healthcare, technology, and retail. Skilled in managing end-to-end ramp-ups, operational workflows, payroll administration, and client relationship management. Expert in designing and delivering comprehensive training programs utilizing instructional models such as ADDIE, Kirkpatrick, and Kolb. Adept at overseeing global training initiatives, managing budgets, vendors, and ensuring compliance with ISO standards and local labor regulations (STPS). Strong focus on performance metrics, KPI monitoring, and quality assurance to drive continuous improvement and operational excellence. Recognized for leadership abilities, including coaching and talent development, conflict resolution, and strategic communication with internal teams and clients. Proficient in CRM and ticketing systems training, SAP implementation for training management, and payroll processes. Known for successfully creating SOPs, action plans, and training materials that enhance learning and team productivity.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.