Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

Hugo Fernando Beltrán Juárez

Bachelor In International Business

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Order Experience Representative

Zebra Technologies
03.2022 - Current
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Currently working on a YB LSS project. User story SAS-5427.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements. Customers such as Bluestar, UPS, Walmart and Advanced Automation
  • Communication and management with areas involved in the process within the organization.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Customer Service Representative

Indorama Ventures
09.2021 - 03.2022
  • Link between the involved areas in the Order Fulfillment process to satisfy customer requirements.
  • Issuance of documentation required by the customer.
  • Administrative control and follow up of deliveries.
  • Reports for internal areas and external customers.

Customer Experience Specialist

Zebra Technologies
03.2020 - 09.2021
  • Act as primary contact for the customer.
  • Participation in regular meetings to review and improve our services.
  • Supervision of customer satisfaction.
  • Order fulfillment.

Customer Service Representative

Honeywell
09.2018 - 01.2020
  • Customer care for dangerous goods.
  • Logistics. Provide support and paperwork for imports and exports.
  • Communication with management, sales, procurement and customers to address the customer´s needs and provide solutions.
  • Order to cash process.

Education

Bachelor's - International Business

Tecnológico De Monterrey
Mexico City
01.2019

Skills

  • Leadership

  • Proactive

  • Teamwork

  • Intermediate Excel

  • Client service

  • Goal-oriented mindset

  • Customer relations

  • Siebel

  • Oracle ERP

  • Salesforce

Internship

Delta Cafés, Marketing, Badajoz, Extremadura, 2018, Market research., Support in local projects., Customer Service.

Timeline

Senior Order Experience Representative

Zebra Technologies
03.2022 - Current

Customer Service Representative

Indorama Ventures
09.2021 - 03.2022

Customer Experience Specialist

Zebra Technologies
03.2020 - 09.2021

Customer Service Representative

Honeywell
09.2018 - 01.2020

Bachelor's - International Business

Tecnológico De Monterrey

Similar Profiles

CREATE PROFILE
Hugo Fernando Beltrán JuárezBachelor In International Business