Fernán Galíndez
Mexico City
Summary
Efficient, performance-oriented, and reliable professional with a proven track record of delivering high-quality results. Consistently meets deadlines and exceeds expectations through a strong commitment to excellence and a meticulous approach to tasks. Adaptable and resourceful, excelling in fast-paced environments and demonstrating exceptional problem-solving skills. Adept at collaborating with diverse teams and fostering a positive and productive work atmosphere. Dedicated to continuous improvement and professional growth.
Overview
9
9
years of professional experience
2
2
Languages
Work History
CLIENT ENGAGEMENT
The Martin Law Group
01.2022 - Current
- Enhanced client relationships by consistently delivering exceptional service and support.
- Coached team members on best practices for building strong rapport with clients, enhancing overall engagement quality.
- Analyzed client feedback data to identify trends and inform future initiatives aimed at enhancing the overall customer experience.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Compiled and analyzed data to determine approaches to improve sales and performance.
BROKER FOR ISO
Consulting Mexico
03.2018 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Conducted regular reviews of client accounts to identify areas for improvement or adjustments needed based on changing market conditions.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
LEGAL ASSISTANT
Good Life Legal
01.2021 - 01.2022
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
PRODUCT SPECIALIST
Stryker Neurovascular
03.2017 - 04.2021
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for neurovascular devices for strokes to showcase functionality.
- Continually expanded knowledge of neurovascular devices for strokes product line.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
IT SERVICES
Compucom Systems
01.2015 - 02.2017
- Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
- Evaluated emerging technologies to identify opportunities for enhancing current IT infrastructure capabilities.
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
Education
Bachelor of Science - International Relations
UNAM
Mexico City, Mexico 05.2001 -
High School Diploma -
The Churchill School
Mexico City, Mexico 05.2001 -
Skills
Client engagement and assistance
Client Engagement
Client Requirement Interpretation
User Engagement Strategies
Public Relations
Sales expertise
Goal-Oriented
Sales Planning
Sales operation
Team Management
Timeline
CLIENT ENGAGEMENT
The Martin Law Group
01.2022 - Current
LEGAL ASSISTANT
Good Life Legal
01.2021 - 01.2022
BROKER FOR ISO
Consulting Mexico
03.2018 - Current
PRODUCT SPECIALIST
Stryker Neurovascular
03.2017 - 04.2021
IT SERVICES
Compucom Systems
01.2015 - 02.2017
Bachelor of Science - International Relations
UNAM
05.2001 -
High School Diploma -
The Churchill School
05.2001 -
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