Office 365
Francisco Javier Gutiérrez Gómez
Bussines Administrator
Zapopan, Jalsico
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
Insseg
06.2023 - 01.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Customer Service Representative
Teleperformance
11.2022 - 05.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Operations Supervisor
Sysocc
06.2020 - 06.2021
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Education
BBA - Business Administration And Management
Universidad De Guadalajara
Zapopan, Jalisco. México 08.2021 - Current
Skills
Leadership
undefinedWebsites
Software
Contpaqi
Certification
Rosslare AxtraxNG
Timeline
Administrative Assistant
Insseg
06.2023 - 01.2024
Customer Service Representative
Teleperformance
11.2022 - 05.2023
Rosslare AxtraxNG
08-2022
BBA - Business Administration And Management
Universidad De Guadalajara
08.2021 - Current
Operations Supervisor
Sysocc
06.2020 - 06.2021
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