Summary
Overview
Work History
Education
Skills
Phone
Certification
Accomplishments
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Flavio Robles

Hotel Operations Manager | Rooms Division Manager
Cancun
Flavio Robles

Summary

Dedicated hotel professional with over 20 years of expertise in managing 4 and 5-star hotels, recognized with AAA diamond certifications. Proficient in delivering exceptional service across business, leisure, family, and all-inclusive sectors. Core competencies encompass all aspects of room division, including housekeeping, laundry, front desk, guest services, concierge, bell staff, butlers, and public area management. Primary goal is to create and enhance memorable experiences for guests and team members alike while contributing to the global tourism landscape. Based in Mexico, honed skills in cities such as Guadalajara, Los Cabos, Sonora, and Cancun.

Overview

13
years of professional experience
3
years of post-secondary education
1
Language
3
Certificates

Work History

Royal Uno Hotel | Hilton Cancun Mar Caribe
Cancun, Quintana Roo

Rooms Division Manager
11.2021 - 01.2025

Job overview

  • Company Overview: Name Change to Hilton Cancun Mar Caribe 540 rooms
  • Implementation and preparation of all the standards, policies, and processes of an opening hotel, since June 28th, will release a new lodging option in Cancun
  • A family concept with a focus and priority on children
  • Assigned budget management
  • Laundry project for another hotel
  • Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
  • Reviewed housekeeping supply charts and inventories.
  • Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
  • Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
  • Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.

Haven Riviera Cancun

Assistant Manager
10.2020 - 10.2021

Job overview

  • Company Overview: 333 Rooms
  • They allowed me to be assistant manager since they saw in me the quality of training that I did with the room division departments; this opportunity was accompanied by daily training that led me to know, analyze, and expand more in all the hotel departments since I became a more operative member at a general level
  • 333 Rooms

Haven Riviera Cancun

Room Division Director
04.2018 - 10.2020

Job overview

  • Company Overview: 333 Rooms
  • I joined the project six months before the opening to start with everything related to hotel purchases and equipment for the operation
  • Training all managers in my charge, creating operation manuals and company policies
  • Opening of the hotel and coordinating my departments in charge (95 people), which generate positive experiences
  • In 365 days, we achieved position number 21 of 208 hotels in Cancun on TripAdvisor
  • My departments were recognized as achieving objectives in controls and budget
  • 333 Rooms

ME Cancun by Melia

ME+ Manager
04.2015 - 03.2017

Job overview

  • Company Overview: 429 Rooms
  • ME+ is the VIP concept for this brand; we had a host, concierge, and butler service
  • I was in charge of 88 Suites in a lifestyle concept, where connections were part of the experience
  • We exceed budgets for in-room up-sells and food and beverages
  • Excellent reviews and comments on TripAdvisor and receiving repetitive guests were part of the functions
  • 429 Rooms

ME Cabo by Melia

Front Desk Manager
08.2014 - 04.2015

Job overview

  • Company Overview: 190 Rooms
  • I was in charge of the front desk of the hotel, training and coordinating the staff of bell boys, receptionists, telephone operators, and concierge
  • I promoted the upsell of rooms and created experiences for guests looking for a lifestyle
  • Unfortunately, a hurricane hit us (Odile), and the city had to rise again; meanwhile, Melia sent me to work at Paradisus Cancun in the Royal Service (VIP) department
  • 190 Rooms

Hyatt Ziva Los Cabos

Night Manager
11.2011 - 08.2014

Job overview

  • Company Overview: 780 Rooms
  • I was in charge of the operation of the entire hotel at night, solving and making decisions for the good of the operation
  • For 2.9 years, I learned from the high-profile responsibilities
  • 780 Rooms

Education

Hotel and Gastronomy Technical School

Diploma and title
01.1995 - 01.1998

University Overview

Skills

Front office operations

Phone

Phone
cellular, 6241603042

Certification

Intertek Cristal

Accomplishments

Accomplishments
  • Supervised team of 120 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsCareer advancement

Software

Opera & Nor1

Go Guest

Salto

Onity

Timeline

AAA | 4 Diamonds

06-2024

Quality Assurance Hilton

01-2024

Intertek Cristal

01-2023
Rooms Division Manager
Royal Uno Hotel | Hilton Cancun Mar Caribe
11.2021 - 01.2025
Assistant Manager
Haven Riviera Cancun
10.2020 - 10.2021
Room Division Director
Haven Riviera Cancun
04.2018 - 10.2020
ME+ Manager
ME Cancun by Melia
04.2015 - 03.2017
Front Desk Manager
ME Cabo by Melia
08.2014 - 04.2015
Night Manager
Hyatt Ziva Los Cabos
11.2011 - 08.2014
Hotel and Gastronomy Technical School
Diploma and title
01.1995 - 01.1998

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Flavio RoblesHotel Operations Manager | Rooms Division Manager