FÉLIX MAURICIO REYNOSO ROSALES
Guadalajara, Jalisco
Summary
Passionate about statistics and data analysis with over 2 years of experience. Keen interest in using business data analysis to effectively address challenges. Proficient in Python and SQL for data analysis. Continuously strive to add value to the team and enhance skills. Prioritize staying up-to-date with the latest technologies to stay ahead in this ever-evolving industry.
Overview
8
8
years of professional experience
Work History
Fraud Investigation Specialist Middle
Kueski
Guadalajara, Jalisco, Mexico (Remote)
12.2021 - Current
- Investigated and identified fraudulent patterns in customer applications, improving the detection and prevention processes.
- Enhanced fraud detection rules by analyzing customer performance trends throughout the application lifecycle.
- Conducted in-depth fraud investigations by extracting data with SQL and performing advanced analyses using Python.
- Developed and optimized tables in Databricks using PySpark to streamline data management and processing.
- Designed and implemented monitoring systems in Metabase and Databricks to ensure real-time tracking and prevention of fraudulent activities.
- Created and applied fraud prevention policies and procedures, leveraging supervised and unsupervised models, achieving a significant reduction in fraud risk.
Customer Experience
Crabi
Guadalajara, Jalisco, Mexico (Remote)
03.2021 - 11.2021
- Provided detailed and accurate information to customers regarding their insurance, applications, invoices, and claims status, ensuring exceptional customer service.
- Analyzed customer data to identify and prioritize their needs and preferences, implementing strategies that enhanced the overall customer experience.
Shift Supervisor
Starbucks
Guadalajara, Jalisco, Mexico
03.2017 - 09.2020
- Managed store operations, ensuring smooth day-to-day functioning and achieving business objectives.
- Conducted ongoing staff training to enhance team performance and ensure alignment with company standards.
- Oversaw supplier reception and product management to maintain inventory accuracy and quality.
- Led and motivated the work team, fostering a collaborative and productive environment.
- Managed cash flow and inventory, implementing controls to reduce discrepancies and optimize resources.
- Resolved on-the-spot issues effectively, ensuring minimal disruption to operations.
- Ensured compliance with safety, quality, and financial standards, achieving successful results in audits.
Education
Computer Engineering
Centro Universitario De Ciencias Exactas E Ingenierías
Guadalajara, MexicoSkills
- Python
- SQL
- PySpark
- C
- AWS
- Metabase
- Databricks
- Power BI
Languages
Spanish
English
Values
- Empathy
- Responsibility
- Honesty
- Adaptability
- Optimism
- Punctuality
Timeline
Fraud Investigation Specialist Middle
Kueski
12.2021 - Current
Customer Experience
Crabi
03.2021 - 11.2021
Shift Supervisor
Starbucks
03.2017 - 09.2020
Computer Engineering
Centro Universitario De Ciencias Exactas E Ingenierías