Flor Arambula
Mount Juliet
Summary
Dynamic leader with a proven track record at Metro by Tmobile, enhancing customer satisfaction and profitability through strategic problem-solving and effective team-building. Skilled in marketing and fostering strong relationships, I excel in fast-paced environments, driving productivity and operational excellence. Demonstrates exceptional communication and analytical thinking, achieving significant improvements in performance metrics.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Amazon
Lebanon
02.2022 - Current
- Worked with team to achieve sales goals for products.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assisted in the development of key performance metrics to track progress against departmental goals.
- Identified and resolved process issues to drive optimal workflow.
- Assisted coworkers with special tasks on daily basis.
Multi-Unit Operation Manager
Metro by Tmobile
Antioch
12.2017 - 02.2022
- Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
- Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.
- Streamlined supply chain processes leading to reduced lead times enabling prompt product availability in all locations.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
- Adapted quickly to constantly changing market conditions by conducting thorough analyses of industry trends, competition, and customer preferences.
- Managed vendor relationships for multiple units to ensure timely deliveries of products while negotiating favorable contract terms.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Mcgavock High School
Nashville 05.2017
Skills
Marketing and advertising
Scheduling
Branding
Relationship builder
Problem-Solving
Decision-Making
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Critical Thinking
Dependable and Responsible
Cultural Awareness
Analytical and Critical Thinking
Training
Assembly and production
Shipping and receiving
Warehouse Logistics
Order picking and processing
Loading and unloading
Lifting and sorting
Attention to Detail
Languages
Spanish
Advanced (C1)
Timeline
Learning Ambassador
Amazon
02.2022 - Current
Multi-Unit Operation Manager
Metro by Tmobile
12.2017 - 02.2022
High School Diploma -
Mcgavock High School