Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Flor Arambula

Mount Juliet

Summary

Dynamic leader with a proven track record at Metro by Tmobile, enhancing customer satisfaction and profitability through strategic problem-solving and effective team-building. Skilled in marketing and fostering strong relationships, I excel in fast-paced environments, driving productivity and operational excellence. Demonstrates exceptional communication and analytical thinking, achieving significant improvements in performance metrics.

Overview

7
7
years of professional experience

Work History

Learning Ambassador

Amazon
Lebanon
02.2022 - Current
  • Worked with team to achieve sales goals for products.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Assisted in the development of key performance metrics to track progress against departmental goals.
  • Identified and resolved process issues to drive optimal workflow.
  • Assisted coworkers with special tasks on daily basis.

Multi-Unit Operation Manager

Metro by Tmobile
Antioch
12.2017 - 02.2022
  • Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
  • Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.
  • Streamlined supply chain processes leading to reduced lead times enabling prompt product availability in all locations.
  • Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
  • Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
  • Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
  • Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
  • Adapted quickly to constantly changing market conditions by conducting thorough analyses of industry trends, competition, and customer preferences.
  • Managed vendor relationships for multiple units to ensure timely deliveries of products while negotiating favorable contract terms.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Mcgavock High School
Nashville
05.2017

Skills

Marketing and advertising

Languages

Spanish
Advanced (C1)

Timeline

Learning Ambassador

Amazon
02.2022 - Current

Multi-Unit Operation Manager

Metro by Tmobile
12.2017 - 02.2022

High School Diploma -

Mcgavock High School

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Flor Arambula