Florian Pérez Barbier
Ciudad De Mexico
Summary
Encouraging manager and analytical problem-solver with talents for team leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Watches & Jewelry Manager
Chanel
12.2023 - Current
- Increased sales by implementing innovative marketing strategies and organizing promotional events.
- Maintained excellent visual merchandising standards in-store, showcasing products attractively to boost sales potential.
- Oversaw store operations regarding the watches & fine jewelry category.
- Streamlined operational processes by identifying inefficiencies in workflow and implementing solutions to optimize productivity.
- Managed inventory effectively, ensuring optimal stock levels.
- Developed and maintained a comprehensive knowledge of current jewelry trends, industry updates, and competitor offerings to stay ahead of the market.
- Implemented loss prevention strategies to minimize shrinkage, conducting regular audits of inventory levels and security measures.
- Analyzed sales data to identify trends or areas for improvement, adjusting strategy accordingly for maximum results.
- Established a positive store culture by fostering open communication among team members and encouraging collaboration towards common goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Boutique Manager
Cartier
6 2021 - 12.2023
- Supervise daily operations of the boutique and manage a team of 10 employees, ensuring customer satisfaction and meeting sales targets
- Develop and implement customer service policies and procedures, including training programs for new hires and ongoing training for existing staff to improve customer service skills
- Manage inventory control, ordering, and merchandising to ensure adequate stock levels and a visually appealing store
- Develop and execute sales and marketing strategies to increase revenue and attract new customers
- Monitor and analyze sales and customer service metrics to identify trends and implement corrective action plans as needed
- Prepare and manage the boutique's budget, ensuring expenses are in line with revenue projections.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience, ensuring customer retention and loyalty.
Assistant Guest Relations Manager
Sofitel Mexico City Reforma
06.2019 - 04.2020
- Manager on Duty: representative of hotel's management, responsible of overseeing all property's operation, ensuring that the highest levels of quality and service are provided
- In charge of the following departments: Guest Relations, Guest Services, Club Millésime (Executive Lounge), Lobby Ambassador
- Creation, recruitment and training of the, Guest Services, Club Millésime, Lobby Ambassador team for the preopening of the hotel
- Creation of SOP's, VIP Program, Amenities Program, Special Occasions Programs, etc
- Front office champion of Planet 21 (Sustainable program of Accor)
- Follows-up with guests who expressed a concern/issue to ensure complete satisfaction, composes response letters
- Performs daily hotel inspections, to ensure the quality of the services / outlets
- Daily reports and organization of the amenities of the VIP guests
- Developing action plans to improve and reduce issues of our guests, monitoring the progress of various departments
- Reviews staffing knowledge to ensure the quality of the guest service department
- Daily follow up with our guests at the outlets of the hotel to ensure the satisfaction.
Customer Service
Turavion
09.2015 - 03.2017
- Customer Service of the french and english market, taking care of passengers before, during and after they arrive to Chile
- Assistance to the operations department, helping with all the logistics of the services in the country and assisting the sales department
- Concierge de Voyageurs du Monde au Chili, being the link of the biggest and most prestigious of France i had to check every single detail of every customer to make a perfect trip and solving every problem that could happen on the way
- A lot of experience acquired with high end customers working for this company.
Working and traveling experience
Multiple companies
05.2010 - 08.2015
- Multiple jobs focused on customer service in the hospitality industry in companies like Marriot and Hard Rock
- Living in eight different countries and traveling around forty across Latin America, North America, Oceania and Europe.
Education
Business Management -
Universidad de Sonora
08.2006 - 05.2010
Skills
- Business Development
- Customer Service
- Retail Sales
- Interpersonal Communication Skills
- Business Forecasting
- Inventory Management
- Customer Service Management
Timeline
Watches & Jewelry Manager
Chanel
12.2023 - Current
Assistant Guest Relations Manager
Sofitel Mexico City Reforma
06.2019 - 04.2020
Customer Service
Turavion
09.2015 - 03.2017
Working and traveling experience
Multiple companies
05.2010 - 08.2015
Business Management -
Universidad de Sonora
08.2006 - 05.2010
Boutique Manager
Cartier
6 2021 - 12.2023
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