Frances Sandoval
Laredo, Texas
Summary
Proven leader with extensive experience at Follett Higher Education, adept in customer relations and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and organizational skills. Fostered a collaborative and inclusive team environment, significantly contributing to operational excellence and positive outcomes.
Overview
9
9
years of professional experience
Work History
Campus Store Manager
Follett Higher Education
05.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Campus Assistant Manger
Follett Higher Education
09.2021 - 04.2024
- Provided essential support for campus-wide initiatives such as accreditation visits by coordinating logistics and gathering necessary documentation.
- Handled sensitive documents while maintaining confidentiality.
- Streamlined administrative processes by managing incoming calls, emails, and appointments for various departments.
- Managed inventory of supplies and equipment for various departments, ensuring timely replenishment when needed to maintain optimal functionality within the workplace itself as well overall process improvement measures taken across multiple areas involved throughout time spent there altogether too even more so than before already had been previously existing.
- Facilitated communication between students, faculty, and staff to ensure timely resolution of concerns or issues.
- Contributed to the development of marketing materials for on-campus events and programs to increase awareness among students.
Team Leader
Follett Higher Education
02.2015 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Campus Store Manager
Follett Higher Education
05.2023 - 07.2024
Campus Assistant Manger
Follett Higher Education
09.2021 - 04.2024
Team Leader
Follett Higher Education
02.2015 - 09.2021
Similar Profiles
Noelle LamberthNoelle Lamberth
Team Lead at Follett Higher Education GroupTeam Lead at Follett Higher Education Group
Joshua HaddockJoshua Haddock
Campus Store Leader at Follett Higher EducationCampus Store Leader at Follett Higher Education
Taia VanCleaveTaia VanCleave
Team Lead at Follett Higher EducationTeam Lead at Follett Higher Education