Francinny Pamela Zamora Arguedas
Desamparados, Provincia De San Jose,SJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Patient Benefits Coordinator
Health Prime
10.2022 - Current
- Collaborated with healthcare providers to develop customized care plans, ensuring optimal patient outcomes.
- Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
- Demonstrated flexibility by adapting to changing priorities and effectively managing multiple tasks simultaneously.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
- Supported administrative tasks such as filing paperwork, maintaining supply inventory levels, or assisting with front desk duties as needed.
- Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
- Streamlined office operations for improved efficiency, maintaining accurate patient records and scheduling appointments.
Loan Verification Specialist
Concentrix
05.2022 - 10.2022
- Resolved discrepancies in application data swiftly, collaborating with applicants to obtain correct information when necessary.
- Reduced processing time for loan applications through diligent documentation and efficient communication with relevant parties.
- Facilitated seamless handovers between departments after successful verifications, expediting final loan approval.
- Ensured thoroughness in credit checks by utilizing various tools and resources available during the verification process.
- Enhanced loan approval rates by meticulously reviewing and verifying applicant information.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Patient Benefits Coordinator
UCB Intelligent Solutions
07.2021 - 05.2022
- Collaborated with healthcare providers to develop customized care plans, ensuring optimal patient outcomes.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
- Served as a liaison between patients, providers, and insurance companies to resolve claim issues and ensure timely reimbursement.
- Reduced instances of denied claims through meticulous attention to detail when completing paperwork on behalf of clients.
- Expedited claim processing times by proactively following up on outstanding documents or required information from various parties involved.
Education
Noveno Año -
Liceo Nocturno Alfredo Gonzalez Flores
Heredia 05.2001 -
Skills
HIPAA Compliance
undefinedTimeline
Patient Benefits Coordinator
Health Prime
10.2022 - Current
Loan Verification Specialist
Concentrix
05.2022 - 10.2022
Patient Benefits Coordinator
UCB Intelligent Solutions
07.2021 - 05.2022
Noveno Año -
Liceo Nocturno Alfredo Gonzalez Flores
05.2001 -
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