Francis Reyes
Customer Services
Ciudad Nezahualcoyotl, México,MEX
Summary
Dynamic and reliable professional with a strong background in hospitality and education, exemplified during my tenure at Elite Lounge. Skilled in multitasking and problem-solving, I enhanced guest experiences and fostered positive learning environments. Known for exceptional communication and attention to detail, I consistently delivered outstanding service and support.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Hostess/Bilingual Receptionist
Elite Lounge
07.2025 - 12.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Prek-K English Teacher
Les Bonbones Kindergarden School
07.2024 - 05.2025
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Prepared comprehensive English curriculum for multiple classes.
- Conducted ongoing assessments to monitor student progress and adjust teaching strategies accordingly.
- Produced engaging lesson plans and activities to help students master learning objectives.
CNA
Willows Post Acute
05.2022 - 06.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
CNA
Horizon Health & Sabacute Center
12.2021 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Advertisment/Receptionist
Heralds & News
03.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Homecare
Cerna Homecare
02.2018 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Train Attendant/Onboard Service Attendant
Amtrak Railroad
12.2008 - 01.2018
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Followed safety protocols while working, avoiding accidents and injuries.
Ticket Agent/Gate Service Agent
Atlantic Southeast Airlines
04.2006 - 09.2008
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
Medical Terminology/ CNA
Butte College
Chico, California05-2023
Certificate in Merchandising
ELAC
East Los Angeles, California04-2008
Tourism
Pacific Travel College
Hollywood, California06-2000
G.E.D.
Thedore Roosevelt High School
East Los Angeles, California06-1997
Skills
Hospitality best practices
Reliable and trustworthy
Attention to detail
Multitasking
Problem-solving aptitude
Team collaboration
Warm and friendly
Excellent communication
Greeting guests
Beverage preparation
Exceptional communication
Seating arrangements
Timeline
Hostess/Bilingual Receptionist
Elite Lounge
07.2025 - 12.2025
Prek-K English Teacher
Les Bonbones Kindergarden School
07.2024 - 05.2025
CNA
Willows Post Acute
05.2022 - 06.2024
CNA
Horizon Health & Sabacute Center
12.2021 - 06.2022
Advertisment/Receptionist
Heralds & News
03.2021 - 07.2021
Homecare
Cerna Homecare
02.2018 - 11.2020
Train Attendant/Onboard Service Attendant
Amtrak Railroad
12.2008 - 01.2018
Ticket Agent/Gate Service Agent
Atlantic Southeast Airlines
04.2006 - 09.2008
Medical Terminology/ CNA
Butte College
Certificate in Merchandising
ELAC
Tourism
Pacific Travel College
G.E.D.
Thedore Roosevelt High School
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)