Francisca Elena Espinoza Betancourt
El Paso, Tx
Summary
Dynamic Provider Assistant with extensive experience at Vidanta Home Health Care, excelling in patient scheduling . Proven ability to enhance patient care through effective communication and meticulous record-keeping. Skilled in maintaining confidentiality while fostering a compassionate environment, ensuring optimal treatment outcomes and seamless coordination of care.
Overview
10
10
years of professional experience
Work History
Provider Assistant
Vidanta Home Health Care
03.2023 - Current
- Maintained accurate patient records using electronic health record systems.
- Supported patient intake processes, ensuring completion of necessary documentation.
- Coordinated communication between patients and medical staff.
- Provided compassionate support to patients during visits, fostering a positive experience.
- Assisted patients to ensure optimal care.
- Monitored patient progress throughout treatment plans, updating healthcare staff on any notable changes or concerns within a timely manner.
- Facilitated prompt communication between provider office and referring facilities ensuring continuity of care.
- Provided exceptional customer service by promptly addressing patient needs and resolving issues.
- Enhanced patient care by effectively scheduling appointments and managing medical records.
Provider Assistant
Alegre Home Care
03.2022 - 01.2025
- Maintained accurate and up-to-date patient records, contributing to improved treatment outcomes.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Educated patients on variety of , nutrition, obesity, and smoking cessation to improve overall health and wellness.
- Established continuity of care by completing patient.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Provided exceptional customer service by promptly addressing patient needs and resolving issues.
- Enhanced patient care by effectively scheduling appointments and managing medical records.
Manager
Andale Restaurant
04.2017 - 01.2019
- Led the team to enhance operational efficiency.
- Conducted performance evaluations and provided mentorship to junior staff, fostering professional development.
- Analyzed market trends and internal data to inform decision-making and improve service offerings.
- Daily reports of sales follow up.
Driver
El Paso Independent Auto Auction
09.2015 - 01.2017
- Operated vehicles efficiently to transport , ensuring timely arrivals and customer satisfaction.
- Navigated routes effectively using GPS technology to minimize delays and optimize delivery schedules.
- Daily inspection the vehicles to ensure the conditions of wheels, motor oil, transmission oil, to report promptly any unusual condition.
Education
High School Diploma -
UNIVERSIDAD POPULAR AUTONOMA DE VERACRUZ
Cuahutemoc, Chih.04-2013
Skills
- Telephone skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
Timeline
Provider Assistant
Vidanta Home Health Care
03.2023 - Current
Provider Assistant
Alegre Home Care
03.2022 - 01.2025
Manager
Andale Restaurant
04.2017 - 01.2019
Driver
El Paso Independent Auto Auction
09.2015 - 01.2017
High School Diploma -
UNIVERSIDAD POPULAR AUTONOMA DE VERACRUZ
Immigration Assistant
February 2022- To curent date.
I help USA residents to study the citizenship exam (english-spanish) in the Memorial Park Library. I coordinate the classes, help the applicants to fill out documents, and assist them during the process, among other activities.
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