Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Acosta

Chihuahua

Summary

Proven expertise in customer service and technical support, demonstrated through a track record of resolving complex issues and enhancing client satisfaction at Teleperformance. Skilled in critical thinking and data entry, my approach has consistently improved efficiency and team development. Achieved top performer recognition by exceeding performance metrics, showcasing a commitment to excellence and problem resolution.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Markosian Auto
10.2023 - 05.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Electrician

Self Employed
07.2019 - 10.2023
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
  • Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
  • Achieved client satisfaction by prioritizing open communication throughout project stages.

Customer Service Representative

Teleperformance
10.2018 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

CNC Machinist

Precisión Alpha&Omega
02.2014 - 12.2014
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
  • Increased efficiency by collaborating with team members to troubleshoot complex issues and share solutions across the department.

Education

Associate Degree Industrial Engineering - Industrial Engineering

Universidad Tecnológica De Chihuahua
Chihuahua
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Team development
  • Technical support

Timeline

Customer Service Representative

Markosian Auto
10.2023 - 05.2024

Electrician

Self Employed
07.2019 - 10.2023

Customer Service Representative

Teleperformance
10.2018 - 05.2023

CNC Machinist

Precisión Alpha&Omega
02.2014 - 12.2014

Associate Degree Industrial Engineering - Industrial Engineering

Universidad Tecnológica De Chihuahua

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Francisco Acosta