FRANCISCO BUSTOS TORRES
Bachelor´s In Business Administracion
Cancun,Q.Roo
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Chief Manager of Departament
Liverpool
Cancun, QUINTANA ROO
10.2021 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before closing the sale.
- Used SAP and other software tools to analyze information key for increasing profits.
- Increased customer satisfaction by resolving services issues.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Assisted customers with prompt and polite support in-person and via telephone.
General Manager
Taco y Gol Mexican Food Resturant
Cancun, QUINTANA ROO
01.2019 - 09.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Implemented operational strategies and effectively built customer loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervise al the operations of the business: Customer service, quality controls and timeouts efficiency.
- Established and administered kick-off budget with controls to prevent overages, control of the cash and reports of the useful designation of this.
General Manager
Cinepolis
Cancun, QUINTANA ROO
10.2000 - 01.2019
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, service practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers, suppliers and government authority's.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Sales Manager
Jorpac SA de CV
Monterrey, Nuevo Leon
05.1998 - 09.2000
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Maintained extensive knowledge of company products and services.
- Pushed sales revenue to new levels with more than 30% in yearly sales.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Closed over $250,000 in new sales.
Education
MBA - Masters in Top Management
UNIVERSIDAD ANAHUAC
Cancun, Q.Roo 04.2006 - 11.2008
BBA - Business Administration
ITESM
Monterrey, NL 08.1993 - 07.1998
Skills
Understanding of client business requirements
Stock management
Complaint resolution
Administrative support
Timeline
Chief Manager of Departament
Liverpool
10.2021 - Current
General Manager
Taco y Gol Mexican Food Resturant
01.2019 - 09.2021
MBA - Masters in Top Management
UNIVERSIDAD ANAHUAC
04.2006 - 11.2008
General Manager
Cinepolis
10.2000 - 01.2019
Sales Manager
Jorpac SA de CV
05.1998 - 09.2000
BBA - Business Administration
ITESM
08.1993 - 07.1998