Francisco Centeno Mendoza

Company Overview: Machine manufacturer. Leading global food processing equipment manufacturer.

• Performe onsite installation, modification and maintenance of systems and equipment.
• Examine faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Provide expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Enhance customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Improve customer satisfaction with fast, efficient resolution of complex technical issues.
• Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
• Collaborate with engineering teams during product development phases to provide valuable insights from a field service perspective.
• Schedule service calls based on customer location and urgency of need
• Establishe strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Perform regular equipment inspections, identifying potential problems before they become costly repairs or downtime events.
• Maintained tools and equipment, parts inventory, and library of machine manuals.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Checked safety practices and integrity of PPE.
• Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
• Performe detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
• Delivere comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
• Provide remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Develop customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
• Test equipment performance and demonstrated operation and servicing of equipment to customer.
• Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
• Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
• Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
• Test equipment performance and demonstrated operation and servicing best practices.
• Update and maintained assigned machines per manufacturer specifications.
• Led successful installations of high-value equipment in diverse environments, ensuring operational excellence from day one.
• Reduce operational costs, negotiating better rates with suppliers and optimizing resource allocation across projects.
• Demonstrate to customers proper methods for operating equipment after it had been installed.
• Manage administrative tasks such as maintaining customer service logs and internal service records.
• Contribute to business growth, identifying upselling opportunities during service visits and collaborating with sales team for follow-up.

Company Overview: Automotive company. They are focus is on manufacturing auto parts, extending to the complete bodies of interactive vehicles.

• Responsible to coordinate engineering services and also coordinates with other production engineer in regularly schedule predictive, preventive and corrective maintenance.
• Plan and execute preventive maintenance schedule of various equipment to increase machine up time and equipment reliability – routine preventive, corrective, predictive and shutdowns Works

Company Overview: Aerospace company. Safran provides the world’s leading airframers with innovative and reliable propulsion systems

• Administration and execution of maintenance, predictive, preventive and corrective.
• Planning and execution of auxiliary and production equipment.
• Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
• Personnel management, planning and administration of projects.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Control, management and programming of calibrations to machinery.
• Control and administration of spare parts, mechanical, hydraulic, electrical, electronic and pneumatic for machinery.
• Organized and directed maintenance shutdowns and startups.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Performing routine preventive maintenance.
• Improved equipment reliability by implementing preventive and predictive maintenance programs.
• Diagnosed and resolved machine operation variations and equipment problems.
• Failure analysis to automated systems.
• Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
• Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
• Evaluated new technologies or methodologies related to maintenance engineering which helped keep the company up-to-date with industry trends.
• Administration of budget for machinery.

Company Overview: Automotive company. Is a leading company in the manufacturing of automotive parts in the stamping, assembly and painting processes.

• I gained hands-on experience in various engineering tools, software, quality tool, maintenance programs and techniques to contribute effectively to multiple projects.
• Supported senior engineers in troubleshooting and resolving critical design issues, ensuring project milestones were met on time.
• Facilitated adoption of new software tools among engineering team, boosting productivity and project management capabilities.