Netsuit
Francisco Hernandez
Architectural Engineer / Customer Service Expert
Guadalajara, Jalisco
Summary
Hardworking Special Agent with over 10 years of federal investigative experience. Extensive knowledge of relevant state and federal guidelines. Sold understanding of law enforcement practices. Safely and effectively uses surveillance and monitoring. Working with staffing and reaching all goals that are needed.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Estimator
Helpware
01.2022 - 03.2024
- Estimated additional cost for housing options from plans.
- Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Analyzed designs and performed accurate cost analysis.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Customer Service Representative
Alorica
05.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Tier 1 Customer Service Representative
Teleperformance
08.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Regularly check in with customers post-purchase to ensure satisfaction and address any concerns.
- Use customer data and feedback to identify opportunities for upselling based on past purchases or preferences.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Supervisor of Operations
Best Buy
02.2018 - 07.2018
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
GED -
UDG
Guadalajara, Jalisco, Mexico 05.2001 -
High School Diploma -
Huneme
Oxnard, Cali 05.2001 -
Associate of Arts - Architectural Engineering
Ventura Collge
Ventura, Cali 05.2001 -
No Degree - Law
UVM
Guadalajara, Jalisco, Mexico 05.2001 -
Master of Arts - Architectural Engineering
Centro Universitario De Arte, Arquitectura & Desig
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Project planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Additional Information
I have worked in many projects from the smallest to the biggest, I love always learning new products, new tactics and always improving my self
Software
Sale force
Zen Desk
Monday
Microsoft Excel
Magic planer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkInternshipPart TimeFull TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementFlexible work hoursWork from home optionHealthcare benefitsTimeline
Estimator
Helpware
01.2022 - 03.2024
Customer Service Representative
Alorica
05.2020 - 11.2021
Tier 1 Customer Service Representative
Teleperformance
08.2018 - 04.2021
Supervisor of Operations
Best Buy
02.2018 - 07.2018
GED -
UDG
05.2001 -
High School Diploma -
Huneme
05.2001 -
Associate of Arts - Architectural Engineering
Ventura Collge
05.2001 -
No Degree - Law
UVM
05.2001 -
Master of Arts - Architectural Engineering
Centro Universitario De Arte, Arquitectura & Desig
05.2001 -
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