Francisco Martinez
Whittier
Summary
Results-driven professional with bilingual abilities dedicated to providing exceptional support for customer needs. Skilled in effectively managing concerns and resolving conflicts to maximize customer satisfaction. Possessing a strong background in customer relations and communication, strives to deliver top-notch service and build lasting relationships with clients.
Overview
6
6
years of professional experience
Work History
Concierge Representative
Verse.io
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered 300+ interactions daily from customers via SMS, Email, Inbound, Outbound calling.
- Quickly adapted to new companies and their products
Customer Service Representative
Sempra Energy
06.2019 - 12.2019
- Recommended IHEAP to customers, thoroughly explaining details.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma -
South El Monte High School
06.2009
Skills
- Excel data analysis skills
- Strong verbal communication
- Account information updates
- Customer service expertise
- Effective problem resolution
- Conflict resolution strategies
- Live chat support
- Time management
- Recordkeeping strengths
Languages
English
Spanish
Timeline
Concierge Representative
Verse.io
06.2022 - Current
Customer Service Representative
Sempra Energy
06.2019 - 12.2019
Diploma -
South El Monte High School
Similar Profiles
Michelle RiosMichelle Rios
Client Success Specialist at Verse.ioClient Success Specialist at Verse.io
VALERIE ZULUAGAVALERIE ZULUAGA
Work Experience at Kindred Brea Hospital, Subacute UnitWork Experience at Kindred Brea Hospital, Subacute Unit
Grace LopezGrace Lopez
Accounts Payable Clerk at Administration &corporate Employment ServicesAccounts Payable Clerk at Administration &corporate Employment Services
Raquel RosasRaquel Rosas
Lvn at Whittier hillsLvn at Whittier hills
Amber MasseiAmber Massei
Host/cashier at Super Mex RestaurantsHost/cashier at Super Mex Restaurants