Francisco Moreno
Private Pilot
Mexico City
Summary
Dynamic professional with a strong work ethic and proven adaptability, honed at Telecomunicaciones Latinoamericanas S.A. De C.V. Skilled in analytical problem-solving and effective communication, I excelled in enhancing customer retention through personalized service. Committed to team success, I consistently contributed to improved project outcomes and workplace safety.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in English.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
General Labor Worker
SISTEMAS INTEGRADOS DE SOPORTE TERRESTRE EN MÉXICO
Mexico City
10.2024 - Current
- Performed general housekeeping and cleaning tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Supported team members in completing complex tasks, resulting in improved overall performance.
- Contributed to successful project outcomes by following instructions from supervisors and adapting to changing priorities.
- Enhanced team productivity by assisting in various tasks, such as loading and unloading materials.
- Efficiently completed manual labor tasks under varying weather conditions while maintaining a safe environment for coworkers.
General Laborer
Six Flags Mexico
Mexico City
05.2024 - 10.2024
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Performed quality checks on products and materials to identify any defects.
- Followed instructions and safety protocols while operating machinery and equipment.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Customer Service Phone Agent
Telecomunicaciones Latinoamericanas S.A. De C.V.
Mexico City
05.2023 - 05.2024
- Collaborated closely with other departments to resolve complex issues promptly, enhancing interdepartmental cooperation.
- Streamlined issue resolution processes by proactively identifying common problems and developing practical solutions.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Provided outstanding support to fellow team members, fostering a collaborative work environment and boosting overall performance.
- Upsold additional products or services when appropriate, increasing overall sales revenue.
Academic Coordinator
Universidad Regional Del Norte CDMX
Mexico City
12.2021 - 12.2022
- Enhanced curriculum quality by collaborating with faculty and reviewing course materials.
- Evaluated faculty performance through regular classroom observations, providing constructive feedback for continuous growth as educators.
- Mentored junior faculty members for improved teaching techniques and professional development.
- Collaborated with other department heads to ensure seamless integration of cross-disciplinary courses within the overall curriculum framework.
- Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.
- Mentored over 50 students on academic problems and made professional recommendations.
- Obtained excellent support and profesionalism feedback from parents regarding student learning success and classroom instruction.
- Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
Education
No Degree - Aviation
Eagle Aviation Training Centre
Mexico City 10.2027 - 04.2028
Private Pilot Certificate And License - Aviation
Universidad Regional Del Norte Chihuahua
Chihuahua City, Chihuahua, Mexico 09.2021 - 09.2021
Skills
Efficient material handling
Prioritized scheduling
Analytical problem-solving
Adaptability and flexibility
Active listening
Excellent communication
Analytical thinking
Attention to detail
Interpersonal skills
Team building
Goal setting
Punctual and dependable
Play videogames, play guitar, read books, work out, listen to music, watch movies, and write songs
Whenever I have some free time, I enormously enjoy of the hobbies I've mentioned before, because they let me explore my creativity, connect with my emotions on a very positive way, and keep learning more things that I've always wanted to try and dominate
Timeline
No Degree - Aviation
Eagle Aviation Training Centre
10.2027 - 04.2028
General Labor Worker
SISTEMAS INTEGRADOS DE SOPORTE TERRESTRE EN MÉXICO
10.2024 - Current
General Laborer
Six Flags Mexico
05.2024 - 10.2024
Customer Service Phone Agent
Telecomunicaciones Latinoamericanas S.A. De C.V.
05.2023 - 05.2024
Academic Coordinator
Universidad Regional Del Norte CDMX
12.2021 - 12.2022
Private Pilot Certificate And License - Aviation
Universidad Regional Del Norte Chihuahua
09.2021 - 09.2021
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