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Francisco Perez
Atlassian Administrator
Queretaro,CMX
Work Preference
Summary
Senior Atlassian Solutions Architect & Administrator Results-oriented professional with 10+ years of expertise in the Atlassian ecosystem, specializing in enterprise-scale Software and Service Management (ITSM). Proven track record of architecting and implementing Jira and Confluence solutions for global corporations across North America, South America, and Europe. Expert in cloud migrations, ITIL 4 methodology, and automating complex workflows to drive operational excellence and global SLA compliance.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Atlassian Administrator
Tech Mahindra/ Nextera
12.2024 - 12.2025
- Enterprise Architecture: Managed high-scale Jira Cloud and Confluence environments, ensuring 99.9% uptime and optimal performance for global teams.
- ITSM Transformation: Architected enterprise ITSM environments grounded in ITIL 4, streamlining Incident, Problem, and Change workflows, which significantly reduced MTTR (Mean Time To Recovery).
- CMDB & Asset Governance: Engineered comprehensive Jira Assets (Insight) schemas, linking configuration items (CIs) to service requests for enhanced impact analysis and full infrastructure visibility.
- Automation & Scripting: Developed advanced automation rules and ScriptRunner scripts to eliminate manual overhead and standardize global delivery processes.
Atlassian Administrator
Hexaware/Patelco
08.2022 - 06.2023
- Cloud Migration Lead: Successfully spearheaded the migration from Jira On-Prem (8.0) to Jira Cloud, ensuring zero data loss and minimal downtime during the transition.
- Workflow Optimization: Designed bespoke Issue Type Schemes, Screen Schemes, and Workflow Schemes tailored to cross-functional business requirements.
- Governance & Security: Established robust user management and permission hierarchies, maintaining strict compliance with enterprise security standards.
Atlassian Administrator
Totalplay
05.2021 - 08.2022
- System Implementation: Led the end-to-end implementation of the Atlassian suite for the entire organization, replacing legacy tools like Planview.
- Data Integration: Integrated Jira with Power BI to create executive dashboards, providing real-time visibility into project health and resource allocation.
- Quality Assurance: Administered Zephyr Scale to align development and testing teams, improving software release quality and traceability.
Atlassian Administrator
Peloton
02.2021 - 05.2021
- Server Administration: Provided Tier 3 support for Jira Server (8.20.1), focusing on performance tuning and plugin management.
Atlassian Administrator
Digital Moons / Mexicali
07.2016 - 06.2019
- Hybrid Environment Management: Administered both Server and Cloud instances of Jira and Confluence, supporting diverse project needs.
- Service Management: Implemented Jira Service Management (JSM) from the ground up, defining custom fields and SLAs to improve internal customer satisfaction.
- Custom Tooling: Utilized JQL and ScriptRunner to build advanced filters and automated reporting for high-velocity engineering teams.
Education
Bachelor of Laws - Licenciatura en Derecho
UABC (Universidad Autónoma de Baja California)
01-2015
Skills
- Leadership: Team Mentoring & Project Oversight
- Negotiation: Negotiation & High-Stakes Decision Making
- Strategy: ITIL 4, ITSM, Workflow Orchestration
- Analysis: Critical Thinking & Complex Problem Solving
- Communication: Stakeholder Management (C-Suite)
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Accomplishments
- Atlassian Rovo & Automation:
Implemented Atlassian Rovo to drive AI-powered knowledge discovery and automated workflows, leveraging AI agents to bridge information silos and significantly increase team self-service capabilities. - Platform Migrations & Consolidations:
Led end-to-end platform migrations and instance consolidations (Server to Cloud / Data Center), ensuring 100% data integrity and minimal downtime for enterprise-scale environments. - Enterprise Governance & Taxonomy:
Designed and implemented global Enterprise Governance frameworks, defining standard taxonomies, custom field hierarchies, and permission schemes to ensure data consistency across the organization. - Stakeholder & Portfolio Enablement:
Partnered with Executive and Portfolio Stakeholders to enable high-level visibility, utilizing Jira Align and Advanced Roadmaps to track strategic KPIs and project health.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Atlassian Administrator
Tech Mahindra/ Nextera
12.2024 - 12.2025
Atlassian Administrator
Hexaware/Patelco
08.2022 - 06.2023
Atlassian Administrator
Totalplay
05.2021 - 08.2022
Atlassian Administrator
Peloton
02.2021 - 05.2021
Atlassian Administrator
Digital Moons / Mexicali
07.2016 - 06.2019
Bachelor of Laws - Licenciatura en Derecho
UABC (Universidad Autónoma de Baja California)