Francisco Serrano Medina
Merida, Yucatan
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
2
2
years of professional experience
Work History
Sales Agent
Teleperformance
11.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Inbound Call Center Agent
Your Answer Solutions Center
06.2022 - 08.2023
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
Education
National Institute For Adult Education
Merida, Yucatan08.2023
Skills
- Quality Assurance
- Multitasking Abilities
- Active Listening
- Telephone Etiquette
- [English/Spanish] Fluency
- Computer Literacy
- Effective Communication
- Analytical Thinking
- Process Improvement
Timeline
Sales Agent
Teleperformance
11.2023 - Current
Inbound Call Center Agent
Your Answer Solutions Center
06.2022 - 08.2023
National Institute For Adult Education
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