Francisco Trujillo Garcia

• Performing Cotton Gin related duties such as keep record of the incoming product, registering weigh and yard location of the Cotton according company requirements, schedule driver routes to picking up cotton Modules, attending customers concerns, programming production according company and customers agreement.
• Carried out day-day-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Support as translator to communicate with Mexican employees.

• After collision, Vehicle diagnostic engineer, providing technical and legal statement for insurance companies, performing vehicle module programming and diagnostics, ADAS diagnostics, I-CAR Platinum Certified.
• Resolved problems, improved operations and provided exceptional service.

• Technical support for Telematics platform and equipment for administrators and End-users, installation support, RMA and Work Order processing.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• AR Accounting supporting Collections, Management, Invoicing, Intercompany invoicing, reconciliations, disputes, Write off , DOA approvals and credit notes. Submit credit risk and debtor reports
  Managem merge and transition project in financial area,Managing Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints to address and resolve issues.
  Supporting other finance operations such billing and sales.

• SME/ Team Lead and Team Lead Coordinator.
  Advance Networking support, Satellite Internet and Field Support management, Tier II, knowledge platform management.
• Scheduling technician appointments and process special escalation to meet SLA, support to critic sites, manage corporate relationships, Tier 3 Escalations, managing Mexico customers portfolio, coordinate TI supervisors duties, supervise and work to improve site KPI's.
• Creation of processes, SOP's, installation protocols for Mexico customers.

International Sales Enginner, Latam Sales Coodinator,
Develops and maintains liaison with top management of key engineering firms, end users, contractors & OEM accounts, initiating and implementing individual training for reps, distributors and factory direct sales staff, technical assistance, quotations, transportation support and after sales support, knowledge base management.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Tier II Support Engineer / Server Administrator
  Provide technical support to Pepsico Co. / Microsoft OS and applications support/ Server Administrator, Internal Applications for a manufacturing and administrative process inside Pepsico / SAP Support, interfaces and Permissions. Maintenance and general request for Pepsico Servers, Networking support, Field service Engineer, Installation of a new Equipment, HP ticketing system.