Francisco Ugalde
Mexico City
Summary
Dynamic and innovative professional with a proven track record at RappiCard and other startups, enhancing client satisfaction and service standards through strategic planning and technological proficiency. Excelled in teamwork and collaboration across roles, from Personal Advisor to Content Analyst, driving improvements and achieving significant results. Highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines.
Overview
6
6
years of professional experience
Work History
Personal Advisor
RappiCard
10.2022 - 02.2024
- Implemented effective time management techniques to optimize workload balance while maintaining high-quality service standards for all clients.
- Improved client satisfaction by providing personalized financial advice and guidance.
- Enhanced customer service experience by promptly addressing concerns and resolving issues to maintain trust.
- Stayed current on industry trends, ensuring clients received up-to-date information and recommendations relevant to their unique situations.
- Mentored junior advisors, sharing expertise and best practices for successful client relationships.
Content Analyst
Mobiuspace
09.2019 - 04.2020
- Enhanced content quality by conducting thorough research and analysis of industry trends.
- Conducted keyword research and integrated targeted phrases into online content to boost search visibility.
- Monitored website analytics to identify areas of improvement and implement data-driven adjustments to content strategy.
- Evaluated website performance metrics and recommended necessary revisions to improve overall user experience.
- Curated digital content based on user behavior and consumption
- Generated fresh ideas for new content topics based on audience interests, competitor analysis, and industry trends.
- Edited and revised wide array of content for accuracy, clarity and consistency.
Food Safety Intern
Frialsa
06.2018 - 07.2019
- Evaluated effectiveness of existing food safety training programs and provided recommendations for improvement, leading to increased employee proficiency.
- Supported continuous improvement projects and contributed to operational problem resolutions and process standardization.
- Developed strong working relationships with colleagues across multiple departments, fostering effective collaboration on joint food safety initiatives.
- Performed regular equipment checks and maintenance tasks, ensuring optimal functionality and minimizing risks associated with faulty machinery.
Education
No Degree - English As A Second Language
University of Texas At El Paso
El Paso, Texas08.2024
BBA - Business Administration And Management
Lucerna University
Mexico City, Mexico2022
Skills
- Creativity and Innovation
- Technological proficiency
- Strategic Planning
- Research abilities
- Data Interpretation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Languages
English
Intermediate (B1)
Timeline
Personal Advisor
RappiCard
10.2022 - 02.2024
Content Analyst
Mobiuspace
09.2019 - 04.2020
Food Safety Intern
Frialsa
06.2018 - 07.2019
No Degree - English As A Second Language
University of Texas At El Paso
BBA - Business Administration And Management
Lucerna University
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