Francisco Jose Velázquez Aguilar
Profielschets
Strategic Supply Chain and Customer Operations professional with 8+ years of international experience across customer service, supply chain planning, inventory management, forecasting, and stakeholder management. Proven success collaborating across Supply Chain, Logistics, Commercial, Operations and Planning teams to improve customer satisfaction, service levels and business performance across EMEA.
Overzicht
4
4
Languages
4
4
years of post-secondary education
14
14
years of professional experience
Werkervaring
Asset Planner
LyondellBasell
2024.03 - 2026.08
- Manage inventory planning and product distribution across Europe to ensure customer demand fulfilment.
- Monitor OTIF performance in Celonis and identify service improvement opportunities.
- Forecasting analysis for Natpet Schulman Specialty Plastic Compounds material.
- Deliver operational planning support and training.
- Coordinate operational planning between manufacturing plants, supply chain teams and commercial stakeholders.
- Annual analysis and portfolio of Polypropylene Compound review and follow up.
Senior Specialist Customer Service
LyondellBasell
2020.01 - 2024.03
- Managed accurate and timely execution of the order fulfillment process for a dedicated group of customers in Europe.
- First point of contact for customers for all their enquiries of their orders, their status and stock situation within the Polypropylene Compounding (PPC) area.
- Act as primary interface with Planning, Sales, Business, Supply Chain, Logistics in order to serve the assigned customers in the most efficient and effective way.
- Coordinate complaints with Sales for price corrections, with Logistics for Service complaints.
- Super Matter Expert within Advanced Polymer Solutions for E-Connectivity Customer Express and Celonis providing trainings in the Enablement Sessions for the Celonis Open Order Processing App.
- Programming Chair in Europe HQ for True Colors Network.
- Assignment to support Market Place Account Manager entering and closure of daily offers, and price negotiation within O&P MarketPlace guidelines.
- Selling off-spec material.
Customer Engagement Management Advisor
Hewlett Packard Enterprise
2014.08 - 2016.01
- Act as a first point of contact for regular, ongoing customer accounts on daily operational matters.
- Resolve operational issues that may arise from the end-to-end sales process (e.g. orders status, returns and deliveries, invoicing).
- Collaborate with the other functions and organizations as they relate to customer support.
Customer Service Representative
Avent, Inc.
2013.01 - 2014.08
- Support to sales and marketing representatives and support main projects such Epic Technologies, Flextronics China and Celestica International.
- Process orders and follow up to booked orders.
Sales Representative Intern
Textile Karkent
2012.06 - 2013.01
- Responsible for the Latin-American market and Spain increasing sales 100%.
- Promote and visit potential customers.
- Sales and Market Research for México and Colombia.
- Sales Representative for Karkent in the Texworld Show at Paris, France. September 2012.
Opleidingen
Master in Marketing & Commercial Management -
European Postgraduate Center
Madrid 2025.01 - 2026.08
Master's Degree - International Business
University of Guadalajara
Guadalajara 2016.01 - 2018.01
Vaardigheden
- Strategic Customer Management
- Supply Chain Planning
- Inventory Management
- Cross-Functional Collaboration
- Stakeholder Management
- Operational Excellence
- Customer Operations
Languages
Spanish
First language
English
Vergevorderd
French
Gevorderd
Dutch
Elementair
Tijdlijn
Master in Marketing & Commercial Management -
European Postgraduate Center
2025.01 - 2026.08
Asset Planner
LyondellBasell
2024.03 - 2026.08
Senior Specialist Customer Service
LyondellBasell
2020.01 - 2024.03
Master's Degree - International Business
University of Guadalajara
2016.01 - 2018.01
Customer Engagement Management Advisor
Hewlett Packard Enterprise
2014.08 - 2016.01
Customer Service Representative
Avent, Inc.
2013.01 - 2014.08
Sales Representative Intern
Textile Karkent
2012.06 - 2013.01