Francisco Alejandro Hernandez
Texas
Summary
Dynamic and dedicated professional with a strong background in customer service at Main Street Deli. Proven ability to enhance customer experiences through effective communication and attention to detail. Skilled in issue resolution, consistently delivering exceptional service while maintaining operational efficiency. Committed to integrity and teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Main Street Deli
Brownsville,TX
02.2021 - 07.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash register operations, including balancing cash drawers at shift end.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Restaurant Waiter
Main Street Deli
Brownsville, TX
02.2021 - 07.2025
- Provided exceptional customer service by attentively taking orders and responding to inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Supported team members during peak hours by communicating effectively and assisting with tasks.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
High School Diploma -
James Pace Early College High School
Brownsville06.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Customer relations
- Cash register systems
- Issue resolution
- Attention to detail
- Inventory control
Languages
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Cashier
Main Street Deli
02.2021 - 07.2025
Restaurant Waiter
Main Street Deli
02.2021 - 07.2025
High School Diploma -
James Pace Early College High School