Francisco Alejandro Cuevas

System administrator responsibilities for servers and network infrastructure at Haemonetics Tijuana.

Provide desktop/network support to onsite employees as well as USA and Canada based users. Adhere to Service Level Agreement to close tickets in a timely manner, with efficiency and quality adherence. Administration, implementation, and decision-making of network infrastructure and telecommunication systems, security cameras, and access control. Remote support to North American users. Maintain network documentation including diagrams, maps, and configuration. Communication with vendors to leverage technology, compliance to standards, and cost.

Involved in projects for new systems and expansion on different Haemonetics sites.

Work on C-TPAT and OEA audits related to IT infrastructure and security.

Systems Administrator with IT site management responsibilities that included 3 buildings. Network infrastructure Telecommunication systems.

Server, desktop and application support

Backup Solutions

Vendor Procurement

Establish and enforce IT policies

Facilitated best user experience through continuous support, training to end users.

Administration of Baja California State wide network infrastructure and telecommunications systems. Windows Server Administration. Migrated from a Netware environment to Windows. Server Administration ensuring the availability of client/server government applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Windows Network design and implementation, Active Directory administration, DNS Server Administration, Domain controller. - Establish and enforce IT policies. Regularly communicate with Baja California State Information Technology Personnel about helpdesk tickets and network health issues. - Technical Support Management. Maintain network documentation including diagrams, maps and configuration.

• Maintained network hardware and software and monitored network to support network availability to end users.
• Administration of network infrastructure and telecommunications systems.
• Establish and enforce IT policies. Network and desktop support. Network security, intrusion detection and audit. Active Directory Administration including user, group,computer and domain group policy objects.
• Exchange Server administration.

- Initially hired as network/desktop support, worked my way up to IT Supervisor.

- Responsibilities included configuring, installing and administrating network infrastructure and telecommunications systems that supported staff of 400 personnel. Enforced and established new IT policies.

- Responsible for Network Support for all CST Mexico, in three different sites.

- Network design, management and implementation. This includes, equipment specifications, requirements analysis, vendor management, procurement, budget analysis, network cabling, rack assembly, installation support and equipment relocation.

- Network security/information assurance including, implementation/support of Active Directory, firewalls, intrusion detection and audit. Active Directory Administration including user, group and computer administration designed and deployed domain group policy objects.

- Design, test and implement networks focusing on the infrastructure components. This includes network switches, routers, WAN connectivity, remote access and security.

- Regularly communicate with internal and external customers regarding status of service implementations, helpdesk tickets and network health issues.

- Administration of VMware infrastructure using V-Sphere.

- Maintain network documentation including diagrams, maps, configuration, etc.

- Helped define IT strategy for networking infrastructure. - Communication with hardware vendors to leverage technology, compliance to standards and cost.

- Created flowcharts, diagrams and other documentation.