FRANCISCO DANIEL RAMIREZ MARTINEZ
Mexico City
Summary
Dynamic operations leader with a proven track record at ECO TELECOM, excelling in performance management and data analysis. Achieved significant improvements in customer satisfaction and employee retention through innovative training programs and effective team leadership. Expert in supply chain management, driving efficiency and fostering strong vendor relationships to enhance operational success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Gerente Operaciones
ECO TELECOM
Guadalajara, Jalisco, Mexico
11.2023 - 02.2025
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervisor of Operations
MEGACABLE
Mexico City, Mexico
11.2022 - 11.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
Gerente De Operaciones
TOTALPLAY
Mexico City, Mexico
12.2010 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Raised property accuracy and accountability by creating new automated tracking method.
Coordinating Supervisor
Maxcom Telecomunicaciones
Mexico City, Mexico
04.2000 - 12.2010
- Managed vendor relationships effectively to negotiate favorable contracts while maintaining high-quality products or services delivery.
- Oversaw the successful completion of multiple projects simultaneously, demonstrating exceptional multitasking abilities.
- Developed strong relationships with clients, ensuring long-term partnerships and repeat business opportunities.
- Streamlined communication among staff members for improved project coordination and reduced misunderstandings.
Education
Licenciatura En Administracion
Universidad Latinoamericana
Mexico City, MexicoSkills
- Performance Improvement Strategies
- Stock Control Expertise
- Logistics Coordination
- Standard Procedure Implementation
- Customer Service Excellence
- Workforce Optimization Expertise
- Process Optimization
- Operational Management
- KPI Assessment and Reporting
- Orientation Program Development
- Collaborative Team Management
- Skilled in Conflict Mediation
- Effective Vendor Negotiation Skills
- Ongoing Development
- Strategic Decision-Making
- Strategic Issue Resolution
Timeline
Gerente Operaciones
ECO TELECOM
11.2023 - 02.2025
Supervisor of Operations
MEGACABLE
11.2022 - 11.2023
Gerente De Operaciones
TOTALPLAY
12.2010 - 03.2022
Coordinating Supervisor
Maxcom Telecomunicaciones
04.2000 - 12.2010
Licenciatura En Administracion
Universidad Latinoamericana