Francisco Javier Sánchez Reyna
Business Development Representative
Mexico City
Summary
To obtain a challenging customer service position in sales, tech support, reservations, with a friendly and warm guidance where I can utilize my skills and experience to enhance customer satisfaction. Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Representative
SPOT-ON
07.2023 - Current
- Conducted market research to identify new business opportunities and target areas for expansion.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Created customized presentations tailored to individual client needs, effectively communicating value propositions.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Negotiated contracts and closed sales with new and existing clients.
- Opened over 3 new accounts monthly, exceeding goals 100%
Tech Support
Frontier communications with Emperion
01.2022 - 01.2023
- Worked with all types of customers, from businesses to individuals
- Utilized all available tools and options to resolve issues
- Provided support via phone and chat.
Reservation Specialist
AT&T
1 2018 - 1 2021
- Managed reservations for business customers, ensuring high level of customer satisfaction
- Assisted customers with billing and sales support for reservations
- Conducted Fraud training and social engineering awareness for customers
- Achieved high customer satisfaction rating through excellent service.
Technical Support Specialist
AT&T
- Assisted residential customers with technical support for internet, TV, and phone service
- Maintained customer satisfaction rating above 90%.
Education
High School Diploma -
Chappelle High School
Temecual, California, USA 06.2004 - 05.2008
Skills
Fluent in English and Spanish
Acknowledge, Empathize, Reassure and Rapport
Technical Support
Account Management
Fluent Computing Skills
KPI's
Technical Troubleshooting
Customer experience management
Cold-calling
Upselling strategies
Lead Generation
References
Available upon request
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Business Development Representative
SPOT-ON
07.2023 - Current
Tech Support
Frontier communications with Emperion
01.2022 - 01.2023
High School Diploma -
Chappelle High School
06.2004 - 05.2008
Reservation Specialist
AT&T
1 2018 - 1 2021
Technical Support Specialist
AT&T
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