Francisco José Burgos García
Agua Prieta
Summary
Dynamic administrative professional with a proven track record at La Churreria, excelling in customer service and data entry. Recognized for enhancing operational efficiency through meticulous file organization and proactive inventory management. Adept at fostering strong client relationships while ensuring compliance with privacy policies and maintaining high standards of office administration.
Overview
7
7
years of professional experience
Work History
Call Agent
RH Solutions
Agua Prieta, Sonora, Mexico
01.2025 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Administrative Assistant
La Churreria
Nuevo Casas Grandes, Chihuahua, Mexico
08.2022 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Shipping Assistant
IGB Automotriz
Agua Prieta, Sonora, Mexico
02.2021 - 07.2022
- Utilized software tools for generating labels, tracking shipments, and managing inventory efficiently.
- Enhanced shipment processing by organizing and maintaining accurate shipping documents.
- Streamlined shipping operations for improved efficiency through proper labeling and packaging of products.
- Assisted in auditing processes to identify inefficiencies within the department''s workflow and suggest improvements where needed.
- Improved warehouse organization through diligent maintenance of storage areas, ensuring easy access to products for efficient shipping procedures.
- Implemented time-saving strategies for quicker order processing, such as optimizing pick routes within the warehouse.
- Collaborated with other departments to resolve any issues related to orders, invoicing, or product availability.
- Reduced shipping delays by closely monitoring inventory levels and replenishing stock as necessary.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Customs Broker
Agencia Aduanal Saviñon
Agua Prieta, Sonora, Mexico
04.2018 - 01.2021
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
Education
High School Diploma -
COBACH
Agua Prieta, Sonora, Mexico08-2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
- Customer and client relations
- Filing
- Office management
Languages
English
Bilingual or Proficient (C2)
Timeline
Call Agent
RH Solutions
01.2025 - Current
Administrative Assistant
La Churreria
08.2022 - 01.2025
Shipping Assistant
IGB Automotriz
02.2021 - 07.2022
Customs Broker
Agencia Aduanal Saviñon
04.2018 - 01.2021
High School Diploma -
COBACH