Franco José Méndez Villegas
Coacalco De Berriozabal
Summary
Knowledgeable and dedicated customer service professional with extensive experience in problem and conflict resolution. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Internship Student
Soumaya Museum
07.2016 - 07.2017
- Provide information to the public, as well as clarify their doubts about any subject with reference to the works, museum architecture and types of visits within it.
- Provide attention to all visitors both from Mexico and abroad, especially for the public that visits the museum for the first time and thus make their experience and tour inside the museum easier.
- Carry out workshops aimed with: children, families and small groups of people.
Customer Service Representative
Federal Express
02.2018 - 03.2023
- Advice on the best means of transport and the best route for a shipment according to the origin, destination and dangerousness of the merchandise.
- Compilation and analysis of customer comments to know their level of satisfaction.
- Assistance to customers by phone, chat and email.
- Collaboration with other areas for the promotion and marketing of new services, as well as to provide better and more timely information to customers.
- Cross-trained and provided backup support for organizational leadership.
Education
Graduated in Communication Sciences - Use of Tools By Communication Sciences
Universidad Icel Campus Coacalco
Coacalco De Berriozabal05.2015
Organizational Communication - Communication Inside The Company
Universidad Icel Campus Coacalco
Coacalco De Berriozabal09.2016
Skills
- Microsoft Office Usage
- Interpretation and Translation Services
- Teamwork
- Being in charge of around 30 people in high season, training them and teaching them how to manage both the work system and the clients we work with
- Resolution and escalation of problems taking supervisor calls
- Always be in constant contact with the different areas of operations to keep myself updated and have a better overview of the company's business
Accomplishments
- Egresado en la carrera de Ciencias de La Comunicación
- Trabajando como Customer Service
- Representative en el área internacional para Federal Express Holdings desde el febrero 1 del 2018 hasta marzo 3 del 2023
- Comunicólogo
- Mis experiencias profesionales
- Customer service representative
- Fedex Express
- Asesoramiento sobre el mejor medio de transporte y la mejor ruta para un envío según origen, destino y peligrosidad de la mercancía
- Recopilación y análisis de comentarios de los clientes para conocer su nivel de satisfacción
- Asistencia a los clientes por teléfono, chat y correo electrónico
- Colaboración con otras áreas para la promoción y marketing de nuevos servicios, así como para brindar una mejor y más oportuna información a los clientes
- Febrero 2018 - Marzo 2023
- Becario/a
- Museo Soumaya
- Proporcionar información al público visitante del Museo, así como aclarar sus dudas acerca de cualquier tema con referencia a las obras, arquitectura del museo y tipos de visitas dentro del mismo
- Brindar atención a todos los visitantes tanto de México como extranjeros, especialmente para el público que visita por primera vez el museo y así hacer que su experiencia y recorrido dentro del museo sea más sencillo
- Realizar talleres dirigidos a: niños, familias y pequeños grupos de personas
- Julio 2016 - Julio 2017
- Mis estudios
- Educación superior - Licenciatura
- Universidad Icel Campus Coacalco
- Mayo 2012 - Mayo 2015
- Español - Nativo Inglés - Avanzado
- Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Word
- Windows Comunicación y persuasión Iniciativa Redes Sociales Redacción
- Fotografía Microsoft Office
- Idiomas
- Conocimientos informáticos
- Conocimientos y habilidades
- Disponibilidad para viajar
- Disponibilidad para cambiar de residencia
- Licencia de conducir A
- No tengo vehículo propio
- Desplazamiento y movilidad
- Comunicólogo/a
- Administración / Oficina
- Atención a clientes
- Mercadotecnia / Publicidad / Comunicación
- Ciudad de México DF
- Estado de México
- Estoy buscando trabajo activamente 10000 $ Neto mensual (Salario mínimo aceptado) ¿Qué trabajo buscas?
- Creado con
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Federal Express
02.2018 - 03.2023
Internship Student
Soumaya Museum
07.2016 - 07.2017
Graduated in Communication Sciences - Use of Tools By Communication Sciences
Universidad Icel Campus Coacalco
Organizational Communication - Communication Inside The Company
Universidad Icel Campus Coacalco
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