Franco Antonio Franco Paz
Puebla
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Credit Specialist
Fresh Start Financial Group
12.2023 - Current
- Collaborated effectively with cross-functional teams to gather information relevant to potential clients, strengthening the overall quality of outreach efforts.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during calls.
- Increased sales revenue by developing and implementing innovative sales strategies.
Hotel Reservations Agent
Where And When Agents
10.2021 - Current
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
Lead Generator
EverythingBreaks
08.2023 - 12.2023
- Organized weekly meetings with the sales team to discuss progress, share insights, and update strategies accordingly for maximum efficiency in lead generation efforts.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
Lead Generator
GGA Solutions
02.2023 - 07.2023
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
- Boosted sales leads by implementing effective prospecting and cold calling strategies.
Supervisor of Operations
Teleperformance
06.2018 - 02.2019
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Reservations Agent
Teleperformance
02.2017 - 06.2018
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Ensured seamless communication between front desk staff and reservations department for smooth guest check-in experiences.
Education
Associate of Applied Science - Business
University of The People
595 E Colorado Blvd Suite 623, Pasadena, CA 91101, 05.2001 -
Skills
Telephone Etiquette
Customer Service
Positive Attitude
Computer Skills
Overcoming Objections
Clear Communication
Incoming Call Reception
Natural Script Reading
Meeting Sales Goals
Phone etiquette expert
Outbound Calling
Scheduling appointments
Building rapport
Problem-Solving
Timeline
Credit Specialist
Fresh Start Financial Group
12.2023 - Current
Lead Generator
EverythingBreaks
08.2023 - 12.2023
Lead Generator
GGA Solutions
02.2023 - 07.2023
Hotel Reservations Agent
Where And When Agents
10.2021 - Current
Supervisor of Operations
Teleperformance
06.2018 - 02.2019
Reservations Agent
Teleperformance
02.2017 - 06.2018
Associate of Applied Science - Business
University of The People
05.2001 -
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