Fredy Ramses Creano Hernandez
Guadalajara Jalisco
Summary
A hard working Team Leader who performs and delegates all multiple duty's in a respectful and professional
manner, A superb coach, mentor and supervisor who has a long track record of executing principal
responsibility. Ability to effectively lead a team, motivates staff to do better, Manes sound decisions and work
with managers and staff at all levels of responsibility as a superb communicator able to think, communicate
and present information effectively to people from all social backgrounds.
Looking to join an exciting and ambitious company that I will help grow with commitment and hard work.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
West
06.2014 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Vineyard Manager
Beckstoffer Vineyards
05.2015 - 12.2016
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Teletech
01.2017 - 08.2017
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Researched and identified solutions to technical problems.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Alorica
08.2017 - 04.2018
- Customer support
- Providing support for orders and shipments
Sales Associate
Porch
05.2018 - 01.2019
- Sales support
- Outbound calls to contractors selling leads on jobs that were on local areas.
Customer Service Representative Technician
AT&T
02.2019 - Current
- Waive One MTS BO
- Elite Blue Hat Support
- Assisting with special projects
- Taking escalated calls
- U Grow Development Program
Education
GED -
Arizon High School
Phoenix AZ03.2013
Skills
- Ability to manage through others
- Ability to work well with all levels of the organization
- Superb coaching and mentoring skills
- Prioritizing important task and insuring they get done
- Excellent oral and written communication skills
- Ability to quickly identify problems
- Proficient with MS Office and various other forms of technology
Timeline
Customer Service Representative Technician
AT&T
02.2019 - Current
Sales Associate
Porch
05.2018 - 01.2019
Customer Service Representative
Alorica
08.2017 - 04.2018
Customer Service Representative
Teletech
01.2017 - 08.2017
Vineyard Manager
Beckstoffer Vineyards
05.2015 - 12.2016
Customer Service Representative
West
06.2014 - 02.2015
GED -
Arizon High School
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