Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Frida Alexa Martinez Cruz

Frida Alexa Martinez Cruz

Oaxaca

Summary

Results-driven professional with extensive experience in lead qualification, appointment scheduling, and overcoming objections to drive sales opportunities. Proficient in cold calling, CRM systems, and delivering exceptional customer service to foster strong client relationships. Eager to leverage proven skills to excel in a new role and contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Lead Manager

Spire Home Buyers
04.2024 - 05.2025

ISA

Cameron Real Estate
08.2023 - 04.2024

ISA

McLaren Real Estate
07.2022 - 08.2023

ISA

Evolved Agents
06.2022 - 07.2022

Customer Service Representative

Teleperformance
11.2021 - 05.2022
  • Taking inbound calls
  • Making outbound calls
  • Qualifying leads
  • Scheduling appointments
  • Maintaining communication with potential deals
  • Identifying and overcoming objections
  • Schedule appointments with sellers
  • Qualifying leads
  • Call all leads in assigned lists
  • Gather information on the seller's situation
  • Spend 90 minutes a day in the mojo dialer to clear out lists
  • Call all leads assigned to me
  • Take notes on buyer's needs
  • Keep in touch with leads via phone calls, text and email
  • Personalize search for clients
  • Schedule appointments with leads for members of the team
  • Dial leads
  • Taking notes on lead's needs
  • Scheduling appointments for different real estate firms
  • Dialing real estate agents to talk about our program
  • Scheduling demos for the company
  • Ensuring all KPIs were met during all calls
  • Receive inbound calls
  • Be polite and willing to work with all clients
  • Follow all protocols for any needs the client may have

Receptionist

Hotel Principal
06.2021 - 09.2021
  • Ensuring the client is transferred to the correct department if transfer is necessary
  • Documenting all interactions with as much detail as possible
  • Ensuring HIPAA guidelines were followed on every call
  • Keeping guest register
  • Keeping track of all cash payments made during my shift
  • Addressing the needs of all guests
  • Managing bookings
  • Keeping track of which rooms were available and which rooms were out of service
  • Ensuring all security measures were followed during the night shift
  • Providing excellent customer service

Retail Sales Associate

Tienda Q
01.2018 - 03.2020
  • Having knowledge of all our products in order to make more sales
  • Maintaining relationships with all suppliers
  • Making payments to suppliers
  • Setting up exhibitions for different designers
  • Assisting with managing the Airbnb above the boutique

Education

Bachelor - Criminology, Criminalistics

Colegio Libre De Estudios Universitarios
Oaxaca City, Oaxaca, Mexico
06.2017

Skills

  • Cold Calling
  • Sales
  • Customer Service
  • CRM
  • G Suite
  • Microsoft Office

Languages

Spanish
English

Hobbies and Interests

  • Music
  • History
  • Travel

Timeline

Lead Manager

Spire Home Buyers
04.2024 - 05.2025

ISA

Cameron Real Estate
08.2023 - 04.2024

ISA

McLaren Real Estate
07.2022 - 08.2023

ISA

Evolved Agents
06.2022 - 07.2022

Customer Service Representative

Teleperformance
11.2021 - 05.2022

Receptionist

Hotel Principal
06.2021 - 09.2021

Retail Sales Associate

Tienda Q
01.2018 - 03.2020

Bachelor - Criminology, Criminalistics

Colegio Libre De Estudios Universitarios

Similar Profiles

CREATE PROFILE
Frida Alexa Martinez Cruz